Store Manager

About the position

The Store Manager at West Marine is responsible for leading the store team to ensure an exceptional experience for both customers and associates. This role requires a strong understanding of retail operations, sales strategies, and customer service, with a focus on becoming the best local boat parts seller. The Store Manager will guide the team to meet financial objectives, enhance customer satisfaction, and maintain a high standard of store presentation.

Responsibilities

• Recruits, interviews, hires, and trains new staff.
• Provides constructive and timely performance evaluations.
• Organizes and oversees the schedules and work of staff.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Achieves financial objectives by understanding the store's annual sales and expense budget.
• Utilizes Monthly Staffing Guide to address service deficits and optimize payroll allocations.
• Executes programs and procedures that drive sales with the team and customers.
• Develops store strategies to grow customer count and loyalty members.
• Works with PRO Market Team Managers to grow wholesale business and market share.
• Ensures the store and staff represent the highest expression of the brand and service.
• Maintains high levels of customer satisfaction through excellent service.
• Oversees day-to-day operations, assigning weekly performance goals.
• Maintains store staff job results by coaching, counseling, and disciplining employees.
• Maintains professional and technical knowledge of staff and management through training.
• Delegates responsibilities to crew members while enforcing policies and procedures.
• Resolves internal staff conflicts efficiently.
• Protects crew members and customers by providing a safe and clean store environment.
• Available to work a flexible schedule based on business needs.

Requirements

• Bachelor's degree in Business, Business Administration, or related field preferred.
• At least two years of retail experience preferred.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Ability to work well under pressure and meet deadlines.
• Strong leadership and management skills with the ability to motivate staff.
• Excellent customer service abilities.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.

Nice-to-haves

• Experience in sales is a plus.

Benefits

• Competitive hourly wage ranging from $30 to $34 based on experience.
• Flexible scheduling including nights, weekends, and holidays.
• Opportunities for professional development and training.
• Employee discounts on products.