Store Manager

$20 - $28/Yr

EZCORP - Davenport, IA

posted 11 days ago

Full-time - Mid Level
Davenport, IA
Credit Intermediation and Related Activities

About the position

The Store Manager provides leadership, coaching and operational direction to teams to maximize revenue and effectively control expenses to achieve business and financial targets for a store business unit. The SM completes all required development/training assignments and is responsible for the development and training of their store team. The SM demonstrates exceptional customer service and oversees and engages in sales and lending activities and is responsible for day-to-day operations and delegation of duties. The SM helps to maintain a positive work environment and culture by building relationships with Team Members.

Responsibilities

  • Ensures superior customer service standards
  • Ensures proficient execution of the sales and lending processes are to standard for self and team
  • Maximizes revenue growth, operating margin, and controls expenses to ensure the assigned location meets or exceeds all financial objectives
  • Effective budget management inclusive of P & L for assigned location
  • Inventory Control
  • Ensures personal and team adheres to Company Policies, procedures, and compliance including all regulations regarding firearms
  • Oversees all aspects of labor, staffing, onboarding, training, and retention
  • Ensures cultural alignment with Company Core Values and Guiding Principles
  • Drives revenues and controls cost to deliver budgeted operating margins
  • Ensures personal and team compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures
  • Completes and oversees accurate and proficient sales and loans transactions
  • Analyzes reports on key business metrics and provides recommendations and necessary actions
  • Follows procedures for securing Company and customer assets and ensures they are followed by team
  • Ensures personal and team standards for superior customer service
  • Assists with Talent & Succession planning, and ensure staffing and retention efforts, and performance and development plans are in place for team
  • Ensures all Team Member onboarding and training are completed per Company Guidelines, including personal training requirements
  • Ensures engagement and turnover are in line with Company expectations
  • Provides direction, coaching, development and performance feedback to Team Members and partners with leadership and HR as necessary
  • Helps Team Members understand how their daily goals align with Company strategic goals
  • Facilitates new program roll outs and change management
  • Performs daily management responsibilities (loan walks, store merchandising, ticketing standards, and backroom organization, opening/closing drawers and store, etc.)
  • Create store schedule to ensure appropriate coverage and labor efficiencies
  • Conducts or participates in investigations as required
  • Ensures personal and team compliance with the Company's Code of Conduct and maintains respectful and safe working environment
  • Ensures personal and team participation in Company Diversity and Inclusion programs and initiatives
  • Adheres to all local, state, and federal laws and regulations
  • Drives using personal vehicle as needed (bank transactions, offsite training, transfers, etc.)
  • All other duties as assigned

Requirements

  • 1+ years of management or supervisory experience.
  • Prior experience in the pawn industry is a plus and may justify considering candidates with less experience than the minimum requirements
  • High School Diploma or GED required
  • Must possess and maintain a valid driver's license and car insurance in current state of residence
  • Must obtain Pawnbroker licensing in states where required
  • Successful completion of prerequisite Career Path Programs, preferably before assuming this role
  • As required by location assignment, ability to be assigned as a Responsible Person by the ATF
  • Meet minimum age requirement of 18

Benefits

  • Pay range is based on experience from $20.00/hr to $28.00/hr
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