STORE/NIGHT LEAD CLERK

Full-time - Entry Level

West Bend, WI

Building Material and Garden Equipment and Supplies Dealers

About the position

The Store/Night Lead Clerk is responsible for creating an outstanding customer experience through exceptional service while supervising the grocery department's daily operations. This role emphasizes maintaining a safe and clean environment, promoting teamwork among associates, and ensuring adherence to company values and safety regulations.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Direct and supervise all functions, duties, and activities for the grocery department.
• Support the day-to-day functions of grocery operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on job performance and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and respond to customer inquiries.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Maintain an awareness of inventory/stocking conditions and note discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Notify management of customer or employee accidents and report safety risks or illegal activity.

Requirements

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations

Nice-to-haves

• High school education or equivalent preferred
• Management experience preferred
• Grocery experience
• Retail experience