Store Operations Manager #132 - Wichita, KS

Academy Sports + Outdoors - Wichita, KS

Full-time - Manager

Wichita, KS

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Operations Manager is responsible for the overall management and operational excellence of the store, leading a team of up to 40 individuals to achieve sales targets and ensure exceptional customer service. This role involves strategic planning, personnel management, compliance with regulations, and continuous improvement of store operations.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for the store Operations and actively participates in personnel decisions including employee selection, training, discipline, termination, and development.
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control, and Seasonal Team Members.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store.
• Manages workforce productivity, efficiency, and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety, and security practices and procedures.
• Ensures the completion of departmental zoning and adherence to department, store, and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director.
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan based on feedback.
• Audits firearm sales in compliance with federal and state law, including completing ATF Form 4473 and conducting background checks.
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing, and coaching team members.

Requirements

• Bachelor's degree in a related field preferred.
• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
• Must meet federal and state requirements for selling and processing firearms transactions.
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).
• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols, and expectations.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition, and an orientation to profitability and established targets.
• Working knowledge of inventory software, order processing systems, payroll systems, and Microsoft Office products such as Word and Excel.

Benefits

• Equal Employment Opportunity
• Commitment to diversity and inclusion in the workplace