Store Operations Manager #187 - Overland Park, KS

Academy Sports - Overland Park, KS

Full-time - Mid Level

Overland Park, KS

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Store Operations Manager is responsible for overseeing the operational excellence of the store, managing a team of up to 40 employees, and ensuring exceptional customer service. This role involves strategic planning, personnel management, compliance with regulations, and driving sales targets while fostering a positive work environment.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for the store Operations and actively participates in personnel decisions of Operations team members.
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures.
• Ensures the completion of departmental zoning and adherence to department, store and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director.
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.

Requirements

• Bachelor's degree in related field preferred.
• At least three years of relevant work experience required.
• Exceptional supervisory and management skills.
• Ability to effectively coach team members on store policies, protocols and expectations.
• Excellent customer service orientation.
• Effective problem solving and communication skills.
• Strong business acumen with an understanding of business implications of decisions.
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products.

Nice-to-haves

• Experience in firearms sales and compliance with federal and state regulations.

Benefits

• Equal Employment Opportunity
• Career growth opportunities
• Training and development programs