Student Support Advisor I Hybrid - Orlando, FL Campus

Devry University • Orlando, FL

436d • Hybrid

About The Position

The Student Support Advisor plays a vital role in supporting students throughout their educational journey at DeVry University. This position is focused on providing proactive and accurate advising on financial, academic, and service-related matters to ensure students receive the necessary support to reach graduation. The advisor advocates for students, establishes personalized relationships, monitors their progress, and connects them with resources and support services. Operating within a dynamic call center environment, the advisor aims to inspire students to take ownership of their educational goals through various communication channels.

Requirements

• Some college coursework required.
• A minimum of 1-year of exceptional customer service or prior advising experience in an education setting.
• Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid.
• Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems.
• A work environment free of distractions and interruptions during scheduled shifts.

Nice To Haves

• Prior experience in a similar role within higher education.
• Title IV funding experience.
• Knowledge and experience with online learning.
• Experience working in a fast-paced, dynamic call center environment.

Responsibilities

• Provide support for the new student enrollment process by partnering with Admissions to answer student queries and offer comprehensive information on programs and costs.
• Develop and validate an estimated financial plan and establish clear timelines for applicants to ensure financial preparedness.
• Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures.
• Monitor student accounts, provide guidance on financial eligibility, and evaluate academic and financial awards.
• Proactively identify possible academic and financial obstacles by analyzing student data and work collaboratively with students to overcome them.
• Leverage data and systems to track accurate enrollment, persistence, and graduation information.
• Ensure precise documentation and preservation of information by capturing and recording all interactions in the designated institutional systems.
• Evaluate intricate academic and financial situations throughout the student life cycle with discretion and independent judgment.

Benefits

• 401(k) and Roth Plan with matching
• Paid Tuition Program
• Remote and Flex Work Options
• Medical, Dental and Vision Coverage
• Paid Parental Leave
• Fertility Coverage
• Family and Domestic Partner Coverage
• Adoption Assistance
• Wellness Programs
• Volunteer Time Off
• Technology Stipend
• Career Development Programs
• Mental Health Care Programs
• Tax Savings Account (FSA and HSA)
• Short-Term/Long-Term Disability Coverage
• Life, Accident, AD&D, Critical Illness Insurance
• Auto/Homeowners, Pet and Legal Insurance
• Exclusive Discount Programs
• Family Care Services
• Health Advocacy Service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees