About the position
A Supercuts hairstylist is a pivotal role within the Supercuts system, recognized as the most important position in the organization. Supercuts takes immense pride in its hairstylists, believing they are the best in the industry. Upon graduation from the Hairstylist Academy (HSA), stylists receive certification that symbolizes the company's commitment to providing fully trained and highly competent professionals to their customers. The primary responsibility of the Supercuts stylist is to serve customers in a friendly and professional manner, ensuring that customer satisfaction is paramount. This is achieved by adhering to Supercuts brand standards, operating principles, and best practices. By consistently implementing the 360 experience, stylists are tasked with exceeding customer expectations, which in turn fosters successful careers for Supercuts stylists and enhances their value as employees. The hairstylist's duties include providing quality haircuts by consistently applying the Supercuts technique, educating customers about maintaining their hairstyles between visits, and executing the 360 Experience to ensure customer satisfaction and retention. Stylists must follow sanitation guidelines, execute best practices for the Jerome Group, and adhere to dress code standards. Maintaining a current cosmetology license is essential, as is attending all required technical training sessions and monthly salon meetings. This role requires a strong commitment to customer service and a professional demeanor, as well as the ability to work collaboratively within a team environment.
Responsibilities
- Provide quality haircuts by consistently using the Supercuts technique
- Educate the customer and recommend products to help them maintain his/her hairstyle between salon visits
- Execute the 360 Experience ensuring customer satisfaction and retention
- Follow the sanitation guideline
- Execute best practices for the Jerome Group
- Adhere to dress code standards
- Maintain a current cosmetology license
- Attend all required technical training sessions
- Attend monthly salon meetings
Requirements
- Strong customer service skills
- Outgoing, confident, and professional personality
- Professional phone etiquette
- Coachable and open to feedback
- Good communication skills
- Good multitasking and organization skills
- Professional appearance and presence
- Flexible availability
- Punctual and reliable
