Supervisor - Airport Operations-Part time

United Airlines - Pittsburgh, PA

Part-time - Entry Level

Pittsburgh, PA

Air Transportation

About the position

The Supervisor - Airport Operations position at United Airlines is a part-time role focused on overseeing front-line employees in an operational environment at the airport. The supervisor will provide leadership, ensure safety and service standards are met, and engage with employees to foster a culture of continuous improvement and excellent customer service. This role is essential in maintaining smooth airport operations and delivering quality service to customers.

Responsibilities

• Provide leadership and oversight of a work area and front-line employees in an operational environment
• Serve as a subject matter expert on safety, service, and procedures
• Focus on leading and developing the skills of front-line employees to deliver consistent and excellent customer service
• Ensure consistency on operational service and product delivery
• Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements
• Support standard work and continuous improvement processes
• Supervise the performance of a team and work area, ensuring daily operational goals are met
• Assess and delegate appropriate work assignments to front-line employees
• Provide regular mentoring, feedback, and recognition to front-line employees
• Identify issues and engage in structured problem solving to assist front-line employees
• Conduct investigations into performance, safety, complaints, and other work issues
• Provide technical guidance and interpret company guidelines and procedures to assist front-line employees
• Partner with vendor supervisor staff to define and address performance impacting shared goals
• Complete all required regulatory and Company documentation of activities
• Participate in collateral projects

Requirements

• High School Diploma, GED or education equivalent
• Strong sense of ownership and understanding of operations
• Experience in continuous improvement
• Customer focus and conflict resolution skills
• Accountability, teamwork, and engagement/motivation
• Safety orientation
• Planning and multi-tasking abilities
• Strong written and oral communication skills
• Decision-making skills with the ability to lead
• Proficient in IT systems and common software appropriate to work group
• Experience leading and influencing a team and customer service experience
• Flexibility to work any shift in a 24/7 operation including weekends, nights, and holidays
• Valid state-issued driver's license and acceptable driving record
• Must NOT have lived outside the United States in the past 3 years for any period longer than six months
• Legally authorized to work in the United States without sponsorship
• Reliable and punctual attendance

Nice-to-haves

• Bachelor's Degree or relevant job experience
• Experience supervising Union personnel
• Experience working in Airport Operations
• Computer skills including Microsoft Office (Outlook, Word, Excel)

Benefits

• Competitive benefits package
• Employee-run Business Resource Group communities
• Space available travel privileges