Supervisor, Crew Hotel and Limo Operations

Full-time - Mid Level

Dallas, TX

Air Transportation

About the position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! The Supervisor, Crew Hotel and Limo Operations, plays a key role on the Crew Scheduling team within the Integrated Operations Center (IOC). You will ensure seamless crew scheduling and hotel/limo arrangements in a fast-paced, 24/7 operational environment. You will also lead and develop a team of 15 team members, collaborating with various department and external partners to drive business results and continuously improves processes.

Responsibilities

• Lead and oversee the daily operations of Crew Hotel and Limo team members, ensuring efficient coordination and on-time, accurate hotel and limo reservations for crew members
• Provides frontline team support through a variety of mechanisms in order for them to deliver superior customer service
• Provide strategic support to the Crew Scheduling Department, including managing hotel/limo logistics, charter operations, and executing high-priority special projects
• Analyze financial and usage data for hotel services, identifying cost-saving opportunities and implementing process improvements to enhance operational efficiency
• Conduct in-depth research and assess hotels for off-schedule operations, ensuring compliance with company policies while optimizing service quality and cost-effectiveness
• Implement and enforce operational procedures and best practices to ensure consistency and high standards in service delivery
• Collaborate cross-functionally with departments such as Hotel Contracts, Flight, Flight Service, IOC, suppliers, vendors, IT, and third-party partners to ensure seamless operational flow
• Conduct regular audits of operations processes, identifying areas for improvement and leading initiatives to streamline workflows and enhance overall productivity
• Evaluate, coach, and empower team members, fostering a culture of growth and development to maximize performance and drive collective success

Requirements

• Bachelor's degree in a related field.
• 3+ years of experience in a supervisory or leadership role.
• Ability to work in a 24/7 operational environment

Nice-to-haves

• 5+ years of experience in a supervisory or leadership role in a hotel/limo or travel-related industry
• Experience with American Airlines operations and policies or other airline operations
• Experience with hotel/limo operations, crew scheduling, or travel management
• Experience with high-volume call center environment
• Knowledge of Federal and State laws and regulations related to travel and hospitality

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits from day one.
• Wellness Programs: Tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.