Supervisor, Field Service

Work Schedule Standard Office Hours (40/wk) Environmental Conditions Office Job Description Join the Thermo Fisher Scientific team and make a difference by enabling customers to find cures, to protect the environment, and to ensure food safety. Your work will have a real-world impact and provide satisfying career goals.. Our company offers a comprehensive range of lab services, support, and supply management in one place. Our outstanding people can customize solutions to meet business needs, whether they require service for one instrument or support for all lab needs. To deliver service solutions without boundaries, programs are offered for all instruments, equipment, and laboratory supplies, regardless of vendor. As a laboratory partner, Thermo Fisher Scientific provides researchers what they need, when they need it, to improve their ability to focus on science and drive innovation. Let our expertise complement yours! How will you make an impact? As a Field Service Supervisor, you will lead all aspects of field service support, customer relationship management, and provide direct feedback to our Team. You will collaborate with multiple Service Teams to deliver technical expertise to customers, ensuring happiness and achieving high-quality results. This position will be remote and focus primarily on Illinois and Wisconsin. Candidates must be available to work in Chicago for at least one week per month. What will you do? Manage and develop a team of highly skilled engineers. Facilitate, develop, and strengthen customer satisfaction. Maintain team schedule, track service calls, assist management of parts inventories, and drive company revenue. Support your team in solving and diagnosing customer's issues by applying instrument performance reports, field representative documents, and diagnostic reports. Coordinate problem resolution with factory engineering, customer service, and other personnel to expedite repairs. Report technical problems and trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems. Provide a communication link between the customer and the company to help ensure that effective service is provided. Assure the timely and accurate completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, and other administrative tasks of your team. How will you get here? Bachelor's Degree with preference in fields of Sciences, Engineering, Electronics, or equivalent experience .Graduate degree preferred. 2+ yeas or people leadership experience with development of a team or colleague mentoring preferred. 5+ years customer service experience preferred. Knowledge, Skills, Abilities Must have valid driver license. Ability to travel overnight within regional territory monthly. Ability to work outside regular business hours, and/or on-call work. Intensity, focus, and determination to drive success. Strong organizational skills and attention to detail. Benefits We value our employees and offer a competitive compensation package, including comprehensive health benefits, retirement plans, and opportunities for professional development and growth. Compensation and Benefits The salary range estimated for this position based in Illinois is $83,300.00–$125,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles. Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.