Supervisory Contact Representative- NTE 1 YEAR, MBE up to not more than 5 Years, MBMP

$72,758 - $110,803/Yr

United States Department of the Treasury - Fresno, CA

Part-time,Full-time - Manager

Onsite - Fresno, CA

Executive, Legislative, and Other General Government Support

About the position

The Supervisory Contact Representative position is a temporary role within the Department of the Treasury, specifically designed for individuals who will manage a team in customer support operations. This role involves planning, assigning, and evaluating work performance, as well as providing guidance and training to subordinates. The position is critical for ensuring effective service delivery and operational efficiency within the IRS.

Responsibilities

• Plan work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work.
• Assign work to subordinates based on priorities, considering the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and make recommendations for outstanding performance recognition and/or disciplinary action.
• Provide advice, counsel, or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion, or reassignment.
• Hear and resolve complaints from employees, referring group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, and recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes, and/or increase the quality of the work directed.

Requirements

• One year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the pay band or GS grade.
• Demonstrated management/leadership experience applying management techniques, methods, theories, principles, or labor relations concepts.
• Experience managing resources, providing support to managers, mentoring team members, and providing day-to-day guidance and training.
• Experience applying regulations and official guidance to oversee the planning, development, and implementation of technical aspects of programs.
• Experience applying communicative techniques to effectively interact with internal and external customers.