CEVA Logistics - Melrose Park, IL

posted 3 months ago

Full-time - Mid Level
Melrose Park, IL
10,001+ employees
Truck Transportation

About the position

The Supply Chain Operations Specialist II at CEVA Logistics plays a crucial role in providing operational support within the supply chain environment. This position focuses on data reporting, analysis, and transportation operations, ensuring superior supply chain services through effective communication and relationship management with internal and external customers.

Responsibilities

  • Develop working relationships with internal and external customers, assisting with account management and maintaining customer profiles.
  • Address customer questions and concerns regarding shipments, billing, and services, forwarding complex issues as necessary.
  • Interface with airlines, shipping, and truck carriers to track shipments and understand operational requirements.
  • Manage various documents for accuracy, requiring operational knowledge of customers and carriers.
  • Update operational/customer data in software systems, identifying and communicating potential service concerns.
  • Utilize databases and logs to verify operational information and track orders and shipments.
  • Create and process invoices, ensuring operational accuracy and addressing customer inquiries regarding payments.
  • Assist in running and summarizing operational reports, presenting information to supervisors as needed.
  • Prepare information for quotes and address potential services, providing standard to complex quotes as required.
  • Ensure compliance with company policies and maintain a safe work environment.

Requirements

  • High School diploma or GED.
  • Five years of office experience in a logistics/transportation environment.
  • Basic to Intermediate proficiency in Microsoft Office and job-specific software applications.
  • Ability to prepare basic reports and operational information.
  • Understanding of providers, carriers, and services in supply chain environments.

Nice-to-haves

  • Experience with logistics software applications.
  • Strong communication skills to address potential concerns or delays.

Benefits

  • Health insurance
  • 401(k)
  • Paid time off
  • Gym membership
  • Pet insurance
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