Support Consultant - Transportation Applications (Hybrid Work Schedule)

About the position

As a Support Consultant, you will join a highly effective global team known for delivering exceptional client support. This role is perfect for growth-focused individuals. You'll have the opportunity to hone your problem-solving skills while learning about software support best practices as you resolve issues rapidly and efficiently in a fast-paced technical environment. A strong passion for customer satisfaction and a commitment to continuous learning are essential.

Responsibilities

• Responsible for managing a backlog of customer issues, including the ticket's life cycle, which includes issue triage, documenting software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA timelines.
• Collaborate effectively with global cross-functional teams, including products, engineering, etc. to resolve customer issues.
• Responsible for taking resolved customer issues and curating them into a knowledge base system.
• Ability to set achievable goals and deadlines and maintain a commitment to achieving goals in the face of obstacles and frustrations.
• Responsible for providing both periodic after-hours support for critical issues and participating in a formal on-call rotation.
• And other duties as assigned.

Requirements

• Candidates must possess a bachelor's degree or above. Preferred candidates usually have degrees in areas like Accounting, Computer Science, Engineering, or similar fields.
• A minimum of 1 year of experience in providing software solution support is required for this position.
• Excellent written and verbal communication skills in English.
• Candidates must possess a foundational understanding of SQL or demonstrate the ability to rapidly attain proficiency.
• Familiarity with IT Service Management tools such as Salesforce, ServiceNOW, JIRA, and ADO to effectively manage Customer Service Management engagements.
• Proficiency in Microsoft Office Suite.
• Fluent in English, both written and verbal.

Nice-to-haves

• Candidates with experience in Oil and Gas industry or with MyQuorum applications are encouraged to apply.