Surgery Coordinator

Midwest Eye Center • Cincinnati, OH

434d

About The Position

The Surgery Coordinator at MidWest Eye Center is responsible for coordinating surgical services and educating patients about their procedures. This role involves managing surgery scheduling, ensuring compliance with pre-operative and post-operative protocols, and providing exceptional customer service to patients and healthcare providers. The ideal candidate will be organized, detail-oriented, and possess strong communication skills to effectively interact with patients and medical staff.

Requirements

• Associate must possess AA/BA/BS degree or combination of relevant work experience.
• Minimum 2 years of experience as a Surgery Coordinator, preferably for an ophthalmology physician.
• Strong organizational and interpersonal skills.
• Experience with EMR software (ophthalmology specific software preferred).
• Experience with patient customer service.
• Familiar with obtaining authorizations and referrals.
• Knowledge of contracted insurance plans and procedures.
• Ability to work with Excel, Word, and medical software.
• Excellent oral/written communication and analytical skills.
• Ability to travel to all locations as needed.
• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality, and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.
• Must be highly flexible; able to accommodate changing needs of the office.
• Knowledge and adherence to HIPAA, COMPLIANCE, OSHA.

Nice To Haves

• Clinical background

Responsibilities

• Responsible for the premium services conversion rate of our patients.
• Provides patients with pre-op and postoperative counseling.
• Schedule appointment dates/times for patients and physicians using a computerized scheduling system.
• Assist patients in being compliant in pre-op and post-op regimens.
• Interact with patients, physicians, and other staff, providing accurate, timely, and responsive information.
• Coordinate processes and route all paperwork as required to meet physician and facility requirements.
• Provides accurate, thorough, and complete documentation of all information pertinent to patient treatment.
• Returns and responds to all calls relating to scheduling.
• Ensures any necessary medical clearances are obtained by the patient prior to surgery.
• Knowledgeable regarding co-management with referring providers and ensures compliance with the scheduling of post-operative visits.
• Communicates with referring providers as needed.
• Communicates with assigned physician and surgery center staff to ensure all special supplies are received prior to the surgical date.
• Reschedules appointments as needed.
• Helps with other ancillary tasks including following up with patients that no-show or cancel surgical appointments, sending H&P orders and consents to outside hospitals, and updating surgical scheduler protocol handbook.

Benefits

• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Associate degree