SVP & GM, Commerce Cloud

About the position

Salesforce Commerce Cloud is the leading unified commerce platform empowering thousands of businesses globally across diverse industries. Recognized as a leader in the Gartner Digital Commerce Magic Quadrant for nine consecutive years, we help businesses harness AI-driven solutions to optimize commerce channels, manage orders and payments, and seamlessly connect B2C and B2B ecosystems—all on a unified platform. We are seeking an innovative, visionary, and results-driven executive to lead Salesforce Commerce Cloud to its next stage of growth with an agent-first mentality. This role demands exceptional product leadership, strategic acumen, and a proven ability to scale global businesses exponentially through direct and indirect channels. The ideal candidate will have a solid track record of delivering successful agentic experiences with Generative AI and be able to build on the vision of Commerce Cloud Shopper, Buyer, and Merchant agents. As the SVP & GM of Commerce Cloud, you will navigate a fast-paced, dynamic environment while working cross-functionally to align teams, engage stakeholders, and deliver on business objectives. You will lead the charge in driving ACV growth, fostering customer success, and advancing Salesforce Commerce Cloud's position as a market leader in the commerce space.

Responsibilities

• Define and execute the Commerce Cloud product strategy to solidify leadership in the CRM and digital commerce markets.
• Develop a compelling vision and roadmap that aligns with Salesforce's overall strategy and fosters innovation.
• Serve as a thought leader and ambassador at key industry events such as Dreamforce and Connections.
• Drive ACV and pipeline growth through strategic collaboration with Sales, Marketing, Customer Success, and Product teams.
• Lead initiatives to grow revenue, expand market share, and enhance customer adoption.
• Proven track record of expanding TAM with new products and accelerating customer logo acquisition.
• Develop and implement innovative pricing and packaging strategies to align with emerging market dynamics.
• Oversee the end-to-end product lifecycle, including strategy, roadmap development, release planning, and customer success.
• Develop robust roadmap for Commerce Cloud Generative AI experiences to differentiate us from the competition and solidify Commerce Cloud as the commerce market leader.
• Lead cross functional teams through a product transformation to core.
• Collaborate closely with engineering teams to ensure the delivery of high-quality, market-leading solutions.
• Leverage market insights, customer research, and competitive analysis to drive product innovation and differentiation.
• Partner with internal teams and external stakeholders to ensure seamless execution of go-to-market strategies.
• Foster relationships with SI and ISV partners to build scalable solutions and drive incremental revenue.
• Align executive stakeholders globally to achieve business objectives.
• Engage with senior-level customer stakeholders to ensure alignment on desired outcomes and drive adoption.
• Present product vision and strategy to customers and partners in high-impact settings, including Salesforce's Executive Briefing Center.
• Maintain relentless focus on customer success to enhance the Commerce Cloud value proposition.
• Build, develop, and inspire a high-performance, globally dispersed team of product managers and engineers.
• Foster a collaborative, cohesive culture that emphasizes innovation, accountability, and operational excellence.
• Drive continuous improvement in product development and business execution practices.

Requirements

• Proven CxO-level leadership in enterprise technology, with a focus on developing and delivering commerce-specific products and solutions.
• 15+ years of leadership experience in commerce, retail, or consumer goods, including 10+ years in executive roles.
• Extensive experience managing large business units or product portfolios within software or technology organizations.
• Track record of delivering Generative AI experiences that deliver valuable outcomes.
• Strong technical acumen, with the ability to collaborate closely with engineering on architectural decisions and drive innovation.
• Expertise in general management, strategic planning, and establishing business, operational, and financial processes.
• Exceptional leadership skills, with a track record of building, developing, and retaining high-performing teams.
• Strong interpersonal and collaborative skills to effectively engage with diverse teams and external stakeholders.
• Demonstrated success in launching new products, with expertise in pricing, packaging, and go-to-market strategies to maximize revenue and market impact.

Nice-to-haves

• Visionary leader with a passion for commerce innovation and a deep understanding of industry trends, market dynamics, and competitive landscapes.
• Excellent command of the CRM market, and a solid understanding of the changes this market is undergoing.
• Strong vision of how agentic experiences can change the game for the commerce industry.
• Proven ability to balance short-term business needs with long-term innovation to drive sustainable growth and customer value.
• Experience running billion-dollar businesses.
• Self-starter with a collaborative, can-do attitude, thriving in fast-paced, evolving environments.
• Extensive experience across the entire product lifecycle, from ideation to market success, and a track record of building world-class commerce solutions.
• Skilled at mobilizing cross-functional teams to innovate, execute, and achieve market leadership.
• Demonstrated success in aligning and inspiring globally dispersed teams within highly matrixed, fast-growing organizations.
• Broad expertise spanning sales, marketing, product management, and engineering, with a focus on building and scaling high-performing teams.

Benefits

• 401k
• 401k_matching
• dental_insurance
• health_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• unlimited_pto
• tuition_reimbursement
• professional_development
• employee_stock_purchase_plan
• performance_bonus
• sign_on_bonus
• relocation_assistance