System Administrator (onsite)

About the position

Convergint Federal (CF) is seeking a Security Lenel S2 System Administrator I with 3+ years of experience in supervision, integrated security system installation, and service. CF is a security information technology company focused on physical security, with locations in Maryland, Virginia, North Carolina, and Huntsville. CF is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. The position will be located downtown DC. The role of a successful Systems Administrator I with Lenel S2 experience is responsible for the installation, maintenance, troubleshooting, and support of security systems including access control, video surveillance, and intrusion detection systems. This role requires a proactive individual with strong technical skills, exceptional customer service abilities, and the capacity to manage multiple tasks in a dynamic work environment.

Responsibilities

• Install, configure, and maintain various security systems including access control, video surveillance, and intrusion detection systems.
• Perform system upgrades and modifications to meet client requirements and adhere to industry standards.
• Work collaboratively with project teams to ensure the successful implementation and integration of security solutions.
• Promptly identify and resolve technical issues to maintain system functionality.
• Conduct diagnostic tests and use troubleshooting tools to analyze system performance and determine solutions.
• Provide both remote and on-site support to address client concerns efficiently.
• Engage directly with clients to understand their needs and respond to inquiries.
• Offer training and guidance to clients on system operation and maintenance.
• Foster positive client relationships through effective communication and problem resolution.
• Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes.
• Collaborate with the technical support team to contribute to knowledge bases and share best practices.
• Ensure that all installations and services meet company and industry standards.
• Conduct regular quality checks and participate in quality improvement initiatives.

Requirements

• High School Diploma
• Minimum of 3+ years of experience in a related role; security systems
• Lenel S2 experience required
• Exceptional customer service skills, both over the phone and in person, with the ability to work under pressure.
• Proficiency in Microsoft Outlook, Excel, Word, and PDF.
• Strong troubleshooting skills in networking, network cameras, circuitry, relays, reading wiring diagrams, and using digital multimeter testers.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously and attention to detail.
• Strong verbal, written, and interpersonal communication skills.
• Flexibility to adapt to changing priorities and directions in a dynamic work environment.
• Demonstrates initiative and engages in proactive behavior.
• Ability to foster a positive working environment for both customers and team members.
• Basic understanding of networks and network troubleshooting skills.
• Knowledge in the use of diagnostic and troubleshooting tools.
• Ability to collaborate effectively with cross-functional teams.
• Strong problem-solving capabilities and a detail-oriented approach.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave