System Administrator

About the position

We are looking for a Slack Admin with expertise in managing third-party applications such as Slack, Miro, and Smartsheet. The ideal candidate will be responsible for setting up and running our toolkit, ensuring smooth administration and user support. This role requires a Slack Certified Administrator who can manage approval automations, handle license and account management, and oversee permissions management. The candidate should be proactive in self-learning through Miro and SmartSheet academy and stay updated with the latest advancements in these technologies. Additionally, the role involves promoting knowledge sharing among users, managing workshop sessions with key stakeholders to gather requirements, and resolving user questions in Slack channels. The candidate will also be responsible for creating and maintaining the Smartsheet onboarding process, organizing User Acceptance Testing (UAT) for new workflows, and understanding connectors into Miro and SmartSheet to create workflows and manage their implementation. Maintenance activities for Smartsheet and Miro will also be part of the responsibilities.

Responsibilities

• Help set up and run our Slack, Miro, Smartsheet toolkit and administration.
• Manage approval automations.
• License and account management.
• Permissions management.
• Self-learning with Miro and SmartSheet academy.
• Stay up to date with the latest advancements in Slack, Miro and Smartsheet technologies.
• Promote knowledge sharing on Slack, Miro, Smartsheet features.
• Manage workshop sessions with key stakeholders to understand key requirements.
• Resolve user questions in Slack channels and provide how-to knowledge of using these tools.
• Create & maintain Smartsheet onboarding process.
• Run and organize UAT for new workflows.
• Understanding of connectors into Miro and SmartSheet.
• Create workflows and manage implementation of these connectors.
• Smartsheet and Miro maintenance activities.

Requirements

• Slack Certified Administrator
• Experience with Miro and Smartsheet
• Strong understanding of workflow management and automation
• Ability to manage user permissions and licenses
• Excellent communication skills for user support and knowledge sharing

Nice-to-haves

• Experience in conducting workshops and training sessions
• Familiarity with user acceptance testing (UAT) processes
• Proactive self-learner with a passion for technology