System Administrator

About the position

As a System Administrator on the Data Services team, you'll be responsible for deploying the release of new technologies as well as design, install, configure, maintain and perform system integration testing of PC/server operating systems, related utilities and hardware. Administer applications supporting all Charter divisions.

Responsibilities

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Diagnose hardware and software problems and replaces defective components.
• Perform data backups and disaster recovery operations.
• Responsible for troubleshooting server problems as reported by users.
• Research, evaluate and recommend software and hardware products.
• Support Web access and electronic messaging services and maintains a secure systems environment.
• Provide new hardware specifications to users based on application needs and anticipated growth; installs new servers and maintains the server infrastructure.
• Define procedures for monitoring and evaluates, diagnoses, and establishes work plans to resolve system issues.
• Perform troubleshooting for complex hardware, software, and network problems.
• Works on multiple projects as a project team member.
• Support media management through internal methods and procedures or through offsite storage and retrieval services.
• Develop and promote standard operating procedures.

Requirements

• IT work experience - 4+ years
• System related experience - 2+ years
• BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.
• Must be proficient in MS Office
• Demonstrated communication skills and the ability to work well with all levels of business users in a professional manner
• Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
• Intermediate level knowledge of system administration tasks and ability to perform more advanced research and recommend approaches for resolution
• Ability to read, write, speak and understand English.

Benefits

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life.