Systems and Process Implementation Specialist

$66,910 - $111,510/Yr

Yardi Systems - Tustin, CA

Full-time

Remote - Tustin, CA

Publishing Industries

About the position

The System and Process Facilitator at Tricon Residential is responsible for delivering comprehensive training programs to the operations team regarding systems and processes. This role involves creating training materials, conducting training sessions, and ensuring team members are proficient in key systems and operational processes to enhance efficiency and productivity.

Responsibilities

• Develop Training Programs: Design and develop comprehensive training programs for Tricon's Standard Operation Procedures (SOP) and associated system applications, including user manuals, online tutorials, and other instructional materials.
• Customize Training Solutions: Develop customized training solutions for different user groups based on their specific needs and job functions.
• Training Delivery: Conduct hands-on training sessions and workshops, both in-person and virtual, for new hires and existing employees, ensuring full understanding and effective use of system applications.
• Onboarding: Collaborate with HR to support the onboarding process by training new employees on necessary systems and platforms.
• System Support: Act as a resource for employees, providing ongoing support and troubleshooting assistance related to system use.
• Assess Training Needs: Collaborate with department heads and IT teams to assess the training needs of the organization and tailor programs accordingly.
• Evaluate Training Effectiveness: Measure and assess the effectiveness of training programs through surveys, feedback, and performance metrics to ensure continuous improvement.
• Collaborate with IT Teams: Work closely with IT and software development teams to understand system functionalities and ensure training materials are accurate and up-to-date.
• Support and Troubleshoot: Provide ongoing support to users, addressing their concerns, and troubleshooting issues related to system applications.
• Stay Updated on System Changes: Keep up-to-date with new features, updates, and changes in software applications and incorporate them into training programs.
• Documentation: Create and maintain user guides, FAQs, and other training resources to support employee learning and development.
• Manage Training Resources: Maintain a library of training resources, including recorded sessions, training guides, and FAQs.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Human Resources, or related field
• At least 2 years of experience as a Technical Trainer, Training Facilitator, or similar role focused on software and system training.
• Tech savviness - able to use a full suite of office and learning technologies, including Microsoft applications and basic Learning Management System administration tasks.
• Strong proficiency with property management systems and platforms.
• Excellent communication and presentation skills.
• Ability to simplify complex technical concepts for non-technical users.
• Proficient in creating instructional materials and using e-learning platforms.
• Strong problem-solving skills and the ability to troubleshoot software issues.
• Strong interpersonal skills with the ability to work with employees at all levels of the organization.

Nice-to-haves

• Familiarity with objective-based training theory and functional assessment settings preferred.
• Certification in training or relevant software applications is a plus.
• Experience with property management software (e.g., Yardi, AppFolio, RealPage) is highly desirable.

Benefits

• Competitive salary range of $66,910.00 - $111,510.00 based on knowledge, experience, and skills.