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System Coordinator (Information Systems Specialist 5)
Department Of Consumer And Business Services - Quincy, MA
posted about 2 months ago
About the position
The System Coordinator (Information Systems Specialist 5) position at the Department of Consumer and Business Services (DCBS) is responsible for providing a comprehensive range of IT services to support the agency's operations. This role involves managing computer software and hardware, user support, telecommunications, and training across multiple offices. The position aims to ensure efficient IT operations that facilitate the agency's mission of protecting and serving Oregon's consumers and workers.
Responsibilities
- Provide IT support to three staffed and four remote offices throughout the state, managing approximately 100 PCs and their peripherals.
- Coordinate the maintenance, planning, and implementation of data processing hardware and software requirements.
- Analyze and troubleshoot complex hardware and software problems.
- Present training to staff on current and new systems.
- Review new developments in judicial software and hardware products to assess feasibility for procurement and installation.
Requirements
- Four years of information systems experience in system construction and maintenance, system support, business analysis, and data administration.
- An associate degree in Computer Science, Information Technology, or related field, or completion of a two-year accredited vocational training program in information technology or related field, along with two years of relevant experience.
- A bachelor's degree in Information Technology, Computer Science, or related field.
Nice-to-haves
- Knowledge of personal computer concepts, capabilities, and components.
- Skill in diagnosing and devising solutions to system hardware/software problems.
- Skill in network management.
- Experience with multiple software applications.
- Experience creating interactive forms and templates.
- Multi-line telephone system administration experience.
- Web coding experience and design.
Benefits
- Rewarding work in a productive and creative environment.
- Work/life balance with 11 paid holidays a year.
- Competitive benefits package.
- Advancement and learning opportunities for career growth.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- Hybrid remote work eligibility after gaining proficiency.
