System Engineer

Comarch • Chicago, IL

431d • Hybrid

About The Position

The System Engineer position at Comarch Inc. is designed for experienced professionals looking to advance their careers in Information Technology. The role involves supporting and maintaining proprietary software, providing first and second line support, and collaborating with internal teams to ensure service delivery aligns with established Service Level Agreements. The position offers opportunities for professional growth in a dynamic environment.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or Engineering-related fields preferred
• Minimum of 3 years of professional Information Technology experience
• Strong troubleshooting and problem-solving skills
• Experience with Linux operating systems (command line, Redhat and derivatives)
• Proficiency in SQL (PL/SQL)
• Knowledge of scripting languages such as Bash, JavaScript, and Python
• Good understanding of network systems and protocols, such as UDP, TCP, DNS, SMTP, HTTPS, SSH, SFTP, SCP
• Experience with web serving, reverse proxying, caching, and load balancing using HAProxy and NGINX
• Configuration and management of web servers (Apache HTTPD, Apache Tomcat) and application servers (Oracle Weblogic, Wildfly)
• Experience managing, diagnosing, troubleshooting, and monitoring Java EE applications
• Familiarity with configuration management and continuous integration (CI) tools (Ansible, Jenkins, Gitlab)
• Experience with monitoring tools such as Nagios, Prometheus, Grafana, Zabbix
• Configuration and management of ELK Stack
• Experience with containerization technologies including Docker and Kubernetes
• Familiarity with Oracle Database and PostgreSQL
• Experience with OpenStack and public clouds like AWS is a plus

Nice To Haves

• Experience with OpenStack
• Experience with public clouds like AWS

Responsibilities

• Assist in day-to-day operations related to support and maintenance of Comarch's proprietary software
• Provide first and second line support, including on-call rotational responsibilities during nights and weekends
• Handle service requests, tasks, incidents, enhancements, or questions reported by clients
• Respond to alerts and warnings triggered by monitoring systems, involving diagnosis, resolution, and appropriate escalation when necessary
• Analyze the root cause of incidents and recommend and implement improvements
• Collaborate closely with other internal teams to uphold services in line with the Service Level Agreements
• Document all customer issues, feedback, and enhancement requests systematically
• Enhance internal knowledge bases by meticulously documenting frequently asked questions, solutions, and techniques
• Consult with customers and other departments regarding project status, proposals, and technical matters such as software system design and maintenance

Benefits

• Competitive salary
• 100% paid health insurance
• 401(k) match
• Flexible Spending Account (health, dependent, commuter)
• Wellness Reimbursement Program
• Hybrid Work Model

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree