System Engineer

EDTS • Fort Wayne, IN

326d

About The Position

Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers, helping organizations leverage technology as a competitive business advantage. Our integrated services protect companies and enable them to succeed. As our mission states, we are a key catalyst in protecting organizations, empowering their employees, and enabling their technology to gain a competitive business advantage so they can thrive. Our team is focused on hiring the right people, in the right jobs, to help us continue to grow and move forward in creating a new level of service in the IT industry. Do you have what it takes to join the team? With decades of combined experience in our space, our leadership team thrives on helping their clients solve their most complex IT challenges.

Requirements

• Able to function effectively in a high paced environment.
• Have the ability to understand the perspective of the client in all service interactions.
• Must make effective use of time and complete tasks efficiently and on time.
• Able to work with a team, communicate effectively, and have a high attention to detail.
• Must meet client and corporate expectations for attendance, quality, and performance.
• Must have advanced experience with system hardware, software, and operating systems.
• Must have advanced experience with networking concepts such as TCP/IP, DNS, and DHCP.
• Must have advanced experience with Active Directory and Group Policy administration.
• Must have advanced experience with switches, firewalls, and advanced infrastructure.
• Must have advanced experience with server applications such as SQL Server and RDS.
• Must have intermediate experience with cloud solutions such as Office 365 and Google Apps.
• Must have intermediate experience with cloud-based data-centers such as Azure and AWS.
• Must have intermediate experience with voice technologies and phone systems.

Nice To Haves

• Associates degree or better is preferred.
• MSP experience is preferred.
• At least 3 certifications from leading vendors such as Apple, CompTIA, or Microsoft are required.

Responsibilities

• Classify and triage escalated incidents, problems, and complex requests.
• Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
• Troubleshoot and resolve problems reported by two or more users as quickly as possible.
• Manage the impact, risk, and implementation of complex client change requests.
• Follow standard operating procedures as documented in the knowledge management system.
• Assist in creating and updating knowledge articles to be used by other service desk personnel.
• Work with the team and escalate as needed with the assistance of management.
• Maintain and update system documentation and service ticket records.
• Stay up to date on the latest technologies through ongoing education.

Benefits

• 401K
• Medical, Dental, Vision
• Health Savings Account
• Life Insurance
• Short and Long-Term Disability
• PTO plus Paid Holidays
• Training and development opportunities
• Educational assistance
• EAP services that include free counseling services for employee and family
• Adoption assistance
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree