systems administrator i

Randstad • Madison, WI

443d • $42,286 - $52,686

About The Position

The Systems Administrator I position at Randstad US involves providing technical support and troubleshooting for internal end-users experiencing issues with hardware, software, and networking. The role requires advanced problem-solving skills to diagnose and resolve complex system issues, as well as the ability to escalate problems to System Engineers when necessary. This is a contract position based in Madison, Wisconsin, with a focus on maintaining and supporting various IT systems and applications.

Requirements

• Bachelor's degree in a related field.
• Minimum 4 years of experience in a similar role.
• Strong communication skills (written and verbal).
• Experience with Microsoft Office 365 & Windows 10 support.
• General software troubleshooting experience.
• Experience creating standard operating documentation for processes.
• Experience creating troubleshooting documentation for newly discovered software and hardware issues.
• Experience evaluating new hardware and software for agency standardization.

Nice To Haves

• Remote support experience.
• Workstation imaging experience.
• Adaptable learner in IT.
• Experience using InTune for remote and mobile device management.

Responsibilities

• Answer, evaluate, and prioritize incoming requests for assistance from internal end-users.
• Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers.
• Support Wi-Fi connections/issues on both agency provided equipment and guest/extranet Wi-Fi services.
• Setup and support PC hardware, peripherals, software and related devices.
• Diagnose, research, and identify solutions to resolve reported system issues, escalating as necessary.
• Install and support Microsoft client operating systems in an Enterprise environment.
• Install and support office productivity software, client and cloud-based.
• Support, install, administer, configure, and maintain commercial software applications via an automation platform.
• Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights.
• Diagnose and resolve potential end user security breaches such as malware infections or escalate to agency security leads.
• Assist in monitoring systems that track security across hardware and software on end-user devices.
• Act as Technical Service team's liaison to other teams for user-reported incidents.
• Provide experience-based strategy and continuation planning for projects.
• Administer the device operating system deployments and computer management automation platform.
• Train new Help Desk employees and provide documentation.
• Perform comprehensive configuration management of computer settings.
• Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights.
• Manage endpoint protection including automated remediation and updates.
• Provide direction and guidance for the processing and resolution of help desk tickets.
• Document knowledge in the form of knowledge base tech notes and articles.

Benefits

• Health insurance coverage.
• 401K contribution.
• Incentive and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree