About the position
The systems analyst plays a key role working within a small, collaborative and agile development team building the Customer API Program. The systems analyst will take on a dual role as a product owner at the API team level and as a systems analyst for the Customer API program. The Customer API team is looking for a self-starter who will use their technical experience to embrace the Product Owner role (40% of time), owning the team backlog and working directly with Product Management, acting as the customer proxy to the development team. We are also looking for someone capable of also functioning as an API systems analyst (60% of time) capable of writing API contracts, analyzing existing core services, offering solutions based on interim and long term architectures. The systems analyst is comfortable working with external customers and owning our external developer documentation.
Responsibilities
- Build, refine and prioritize the API team backlog in alignment with the program vision and roadmap.
- Collaborate with product management and program stakeholders, translate business/functional requirements into easily understandable technical requirements that are deemed ready for development and communicate those details to various technical and non-technical audiences.
- Perform analysis on new feature development for our API product.
- Create/understand system integration diagrams and perform gap analysis.
- Write API contracts for a wide variety of logistics products and services.
- Act as an agile Product Owner (write user stories, objectives, lead the team in agile ceremonies).
Requirements
- 5+ years of experience as Systems Analyst or related technical role.
- 3+ years of experience as a Product Owner.
- 2+ years of experience with API testing and design tools (Insomnia, Postman, Swagger).
- Strong communication and execution capabilities.
- Assertive personality, interpersonal, action and outcome driven mentality.
- Well-organized with keen attention to detail.
- Demonstrated ability to compose technical concepts and create actionable deliverables.
Nice-to-haves
- Experience with API lifecycle management, API development, API governance framework.
- 2+ years of experience with customer data integration design and implementation.
- Working experience with Azure DevOps, SharePoint and Visio.
- Experience with Java development.
- 3+ years of experience with Scaled Agile Framework (SAFe).
Benefits
- Paid vacation.
- Holidays (10).
- Flexible Days (2).
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid).
- 401(k) Retirement Savings Plan with employer match.
- Employee Stock Purchase Plan (ESPP).
- Medical, Prescription Drug, Dental & Vision Coverage.
- Health Savings Account (HSA).
- Life and Disability Insurance.
- Paid Parental Leave (additional eligibility criteria).
- Dependent Care Flexible Spending Account (DC FSA).
- Commuter Benefit.
- Employee Assistance Program (EAP).
- Training and Personnel Development Program.
- Educational Assistance and Reimbursement.
