Systems Analyst

Boise State University • Boise, ID

404d • $58,905

About The Position

Provides analytical, problem solving, troubleshooting, system configuration and administrative support, testing, reporting and training relating to Boise State University's suite of applications. This position is not eligible for Visa Sponsorship.

Requirements

• Bachelor's or Advanced Degree and 5 years of professional experience or equivalent relevant experience.
• Excellent communication skills including written and verbal.
• Aptitude for working with computer programs and various software applications/products.
• Attention to detail.
• Excellent skills with MS Word, Access, Excel PSquery, SQL/PLSQL Developer.

Nice To Haves

• Demonstrated proficiency in SQL, including the ability to write and optimize queries.
• At least two years of full-time, progressively responsible experience working with ERP software applications, preferably PeopleSoft.
• Strong ability to effectively communicate technical concepts and solutions to audiences with varying levels of technical expertise.

Responsibilities

• Manage and coordinate the Student Financial Services calendar, ensuring all processes and dependencies are identified and scheduled accurately.
• Set up and post tuition and fees accurately and on time each term.
• Oversee and maintain the third-party payment system resolving backend issues in collaboration with OIT developers.
• Attend team and campus meetings to align on dates, activities and processes impacting Student Financial Services.
• Identify issues, recommend solutions and support resolution efforts.
• Develop and improve automated system strategies, procedures and timelines; serve as a liaison between users and technical teams.
• Create and review test criteria, analyze results and recommend system changes for accuracy and functionality.
• Provide end-user support, resolve inquiries and communicate solutions effectively.
• Facilitate team-building efforts to empower end users in problem identification and resolution.
• Ensure solutions align with broader system processes and communicate impacts to relevant teams.
• Assist with staff training, update testing templates and identify process improvement opportunities.
• Investigate, analyze and resolve issues encountered by users.
• Document all changes to processes and functionality and assist in creating necessary training documents to support staff.
• Research issues related to system issues and provide direction for timely issue resolution.
• Responsible for testing of system fixes/patches and upgrades including writing test scripts and executing them.
• Work with report end users to determine data requirements, design output format, validate results for both ad hoc and scheduled reports for internal use.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's.
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service.
• 9.27% University contribution to your ORP retirement fund (Professional and Faculty employees).
• 11.96% University contribution to your PERSI retirement fund (Classified employees).
• Excellent medical, dental and other health-related insurance coverages.
• Tuition fee waiver benefits for employees, spouses and their dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree