Systems Engineer II

About the position

The purpose of the Systems Engineer III is to lead, plan, architect, and design ICW Group's computing environment and infrastructure technologies to ensure properly administered and maintained in support of ICW Group's business outcomes. This position exists to manage complex systems and optimize work-processes for the organization.

Responsibilities

• Provides lifecycle support for all infrastructure and computing systems from design, automation, capacity planning, troubleshooting, and maintenance.
• Architects, implements, and manages various virtualization environments.
• Leads and provides vision in the design of tools, processes and changes to automate the lifecycle of new software releases, systems, and system upgrades.
• Contributes to DevSecOps initiatives by providing automation, reporting, and training to team members and organization resources.
• Leads the effort in aligning monitoring and observability enterprise wide.
• Identifies and enhances policies and procedures for the virtualized Windows and Linux environments.
• Performs technical research and development to enable continuing innovation within the infrastructure organization.
• Leads the design and implementation of account management processes using multiplatform servers, virtual hosts, network, back office, and lines of business, including SAAS applications.
• Performs troubleshooting expertise on systems.
• Leads problem-solving and troubleshooting efforts that may involve vendors and other support personnel and/or organizations.
• Provides escalated support for large enterprise network to include multiplatform servers, virtual hosts, SAS Applications, network, back office, and lines of business, including SAAS applications.
• Troubleshoots and resolves complex technical issues related to ICW systems.
• Provides mentoring to new team members and trains current team members on new processes.
• Facilitates problem solving by pro-actively escalating issues to management.
• Participates in the interview and selection process for new systems engineering team members.
• Partners with business and other IT teams to implement and maintain a systems business impact assessment to prioritize system recovery in the event of a failure.

Requirements

• Bachelor's degree from four-year college or university required in Computer Science, Information Technology, or related field. Additional experience may be considered in lieu of degree.
• Minimum 10 years of related experience and/or training; or equivalent combination of education and experience required.
• Proven experience managing Windows and Linux environments through IAM and RBAC policies and platforms.
• Experience in administration and performance tuning of load balancing (F5/BigIP).
• Cloud experience, preferably in AWS. Strong Okta experience preferred.
• Experience with Monitoring and Observability (LogicMonitor).
• Experience with virtualization and containerization (VMWare, Nutanix, Docker, Kubernetes).
• Demonstrated scripting and automation history (Python, PowerShell, Ansible, Shell).
• Must be a strong logical and analytical thinker with attention to detail.
• Solid working knowledge to find root causes of problems and quickly determine efficient solutions.
• Ability to anticipate and mitigate risks.
• Ability to work comfortably under high-stress situations and exhibits poise and focus.
• Strong understanding of relevant business systems, operating systems, and servers.
• Possesses an understanding of how software behaves to deploy, configure, and troubleshoot systems, and continuously optimizes system performance.

Nice-to-haves

• Okta, EntraID, LogicMonitor, Ansible, Windows, O365, Linux, AWS, Agile, F5, ITIL certifications and preferred experience.

Benefits

• Competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match.
• Bonus potential for all positions.
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year).
• 11 paid holidays throughout the calendar year.
• Support for continued learning.