T-Mobile - Retail Sales Representative - Franklin Park Mall - Toledo, Ohio

United Wireless • Toledo, OH

402d

About The Position

The Retail Sales Representative at T-Mobile serves as a brand ambassador, engaging customers and providing a world-class retail experience. This role focuses on building relationships, understanding customer needs, and recommending technology solutions. It is a learning position aimed at developing skills for advancement to a Certified Sales Representative.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• Must have reliable transportation
• Full-time employees must have open availability with no schedule restrictions
• Availability to work a flexible schedule including weekends, evenings, and holidays
• High School Diploma / GED
• No prior work experience necessary

Nice To Haves

• Passionate customer advocate
• Competitive drive and ability to succeed in a fast-paced sales environment
• Willingness to learn and share ideas with peers and leaders
• Effective at balancing customer needs and performance goals

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools for customer interactions and onboarding.
• Complete training on T-Mobile in-store experience and new skills.
• Seek out information about innovations in wireless and technology during shifts.
• Own the customer experience and resolve issues to create a seamless environment.
• Support team initiatives and foster an inclusive environment.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• Paid Time Off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 51-100 employees