Argosy Casino Alton - Alton, IL

posted 2 months ago

Full-time - Mid Level
Alton, IL

About the position

We are seeking a dedicated and experienced Table Games Floor Supervisor/Manager to oversee operations within our gaming facility. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. This role involves supervising gaming staff, ensuring compliance with regulations, and enhancing the overall guest experience. This position plays a crucial role in maintaining a vibrant and safe gaming environment.

Responsibilities

  • Responsible for supervising staff and management in the table games department.
  • Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Works closely with the Shift Manager and/or Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
  • Make suggestions for improvement on standard operating procedures as needed.
  • Shares responsibility of the overall engagement of all team members with Shift and/or Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
  • Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
  • Assists with verifications of table inventories and effectively manages table limits.
  • Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
  • Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.
  • Shares responsibility for the overall integrity of daily operations.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Ensures efficient operations table games protection.
  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
  • Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

Requirements

  • Proven experience in a supervisory role within the casino or gaming industry is preferred.
  • Strong cash handling skills with a solid understanding of basic math principles.
  • Excellent conflict management abilities, with a focus on maintaining a calm demeanor under pressure.
  • Exceptional customer service skills, with the ability to engage guests positively and professionally.
  • Demonstrated leadership qualities, capable of motivating and managing a diverse team effectively.
  • Knowledge of gaming regulations and compliance standards is advantageous but not mandatory.
  • Ability to obtain and maintain an IL Gaming License.
  • Other certificate or license requirements may apply.

Benefits

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
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