Talbots Operations Manager White Plains, NY

About the position

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Requirements

• Two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• Strong work ethic, integrity, and respect for others.
• Customer-centric with an understanding of the importance of exceptional service in growing store sales.
• Ability to educate, coach, and mentor team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions in a fast-paced environment.
• Clear communicator of business-related information and brand initiatives.
• Ambitious, enthusiastic, and friendly with the ability to work cooperatively in a diverse work environment.
• Technological aptitude to navigate, coach, and train on computer POS/iPad/handheld systems.
• Physical ability to climb ladders, move around regularly, and stand for extended periods of time.
• Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.
• Open availability of 40 hours per week including weekends and holidays.

Benefits

• Growth opportunities within the company.
• Incentive opportunities.
• Comprehensive benefits packages accessible to both full time and eligible part time employees.
• 50%, 60%, & 70% Merchandise Discount off Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts and more.