Task Force Assistant General Manager

About the position

We're seeking a Task Force Assistant General Manager to join our Convene 225 Liberty Plaza location. The Taskforce Assistant General Manager will report directly to the General Manager. The Task Force Assistant General Manager supports all aspects of the property management at their home location, as well as supports other locations through training, standards support, and temporary placements in accordance with Convene’s vision, mission and values including our core principles.

Responsibilities

• Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions
• Support new training initiatives throughout the organization
• Support and facilitate standards checks at various properties throughout the organization
• Fill in as acting property leader during periods without at various locations throughout the organization
• Work dynamically and prioritize departmental functions to meet deadlines
• Oversee and coordinate the setup and execution of all functions
• Coach, mentor and develop all level of employees at your location
• Comply with Convene standards and regulations to encourage safe and efficient operations including scheduling, varying according to the needs of the facility
• Maximize efforts towards productivity by identifying problem areas and implementing solutions
• Responsible for overseeing Service, Production, Culinary, and A/V teams including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with Convene standards
• Ensure inspection of all conference center areas for cleanliness and maintenance on a regular basis
• Attend and run meetings in accordance to Convene meeting cadence, running efficient and productive agendas. Oversee daily and weekly PEO meetings as well as weekly staff meetings
• Responsible for controlling and maintaining all service equipment, communicating with facilities management and outside vendors to ensure all equipment remains in working order
• Create and maintain positive relationships with building management
• Develop client relationships to ensure a successful event
• Responsible for driving impactful financial decisions
• Maintain healthy financials, managing all aspects of your property’s PEO
• Assist with developing a healthy employee relations environment, including employee motivation and coaching
• Provide overall direction, coordination, and ongoing evaluation of operations, production, culinary, and technology departments
• Ensure Standard Operating Procedures are consistent, up to date and being followed
• Review and update all internal and external forms and processes to ensure continuous improvement and quality standards
• Confirms that all payroll reports are accurate prior to approval and that all employees are compensated properly for their time
• Alongside General Manager and Area Director of Operations, establish strategic plan and lead site via specific action steps to achieve financial, quality goals and survey scores
• Maintain regular attendance in compliance with Convene standards, as required by scheduling, which will vary according to the needs of the facility

Requirements

• Minimum 5 years’ experience in hospitality, including previous supervisory experience
• Ability to travel throughout the New York City region
• Ability to lead, develop other team members
• Ability to work effectively with clients
• Flexible hours required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Benefits

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody
• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption
• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do