Tim Hortons - Akron, OH

posted 2 months ago

Full-time - Entry Level
Akron, OH
Food Services and Drinking Places

About the position

The Team Member at Tim Hortons plays a crucial role in delivering an exceptional guest experience by providing outstanding service and maintaining high operational standards. This entry-level position focuses on hospitality, guest service, and restaurant operations, ensuring that every guest receives prompt and friendly service while adhering to company policies and procedures.

Responsibilities

  • Provide exceptional guest service through a friendly attitude and strong product knowledge.
  • Maintain a clean and inviting dining area and exterior to create a positive first impression.
  • Follow the Always Fresh procedure to ensure coffee and products are fresh and accurate.
  • Ensure accuracy of orders by repeating them back to guests and using proper procedures at the drive-thru.
  • Greet every guest warmly within 5 seconds at the front counter and drive-thru.
  • Work efficiently to meet speed of service targets and fill orders promptly.
  • Execute service recovery for guest concerns or complaints, ensuring satisfaction.
  • Prepare products according to training and operational standards, ensuring accuracy of orders.
  • Communicate product needs to maintain proper availability for guests.
  • Maintain cleanliness and organization of the front counter and drive-thru area.

Requirements

  • Restaurant experience preferred but not mandatory.
  • Ability to work in a fast-paced environment and maintain a friendly demeanor.

Nice-to-haves

  • Previous experience in customer service or hospitality is a plus.

Benefits

  • Flexible hours
  • Weekly pay
  • Opportunities for promotions within the company
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