TECH, IT SUPPORT I

Frontier Communications 999-posted about 1 year ago

$45,000 - $99,000/Yr

Full-time • Entry Level

Fort Wayne, IN

5,001-10,000 employees

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The Technical Support Rep I at Frontier Communications is responsible for monitoring the core network, systems, and jobs, reacting to alarms/events generated within an infrastructure monitoring platform. This role is crucial for maintaining the 24x7x365 operations of the company's networks, applications, and systems, ensuring that they function optimally to support the digital infrastructure of the U.S.

Core network monitoring functionality including all Frontier network routers, switches, hubs, and network peripherals.
Monitor, identify, resolve, and/or escalate alerts on all operating system platforms, including AS400, UNIX, and Intel environments utilizing BMC Patrol.
Identify problems as they occur and work with level 2 support personnel to ensure proper resolution.
Follow procedures for processing batch files, troubleshooting and reporting errors using CA Autosys and HelpSystems Robot tools.
Monitor application health check failures and ensure appropriate processes are followed to resolve failures.
Manage tape media environments to ensure successful backups and proper media rotation.
Monitor Data Center environmental conditions and perform escalations as required.

Associate's degree or 1-3 years experience in the operation of computer equipment and systems.
Functional understanding of TCP/IP network protocol.
Working knowledge of standard and non-standard network troubleshooting tools and processes.
1-3 years of working experience in a large-scale Network Operations Center (NOC).
General knowledge of ping, tracers, and other network troubleshooting commands.
Familiarity with the ITIL framework.
General knowledge of UNIX, Intel, AS400 operating system internals.
Excellent customer service, communication, and interpersonal skills.
Proficient in Microsoft Office and other tools such as Exchange, Excel, Word, Share Point.

Ability to communicate effectively and work independently.
Customer-focused and team-oriented with excellent written and communication skills.
Exceptional organization skills.
Strong troubleshooting and analytical skills.

Salary Range: $45,000 to $99,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave

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