Stripe - New York, NY

posted 4 days ago

Full-time - Senior
New York, NY
Credit Intermediation and Related Activities

About the position

The Technical Account Management Lead (Card Networks) at Stripe is a leadership role within the Global Partner Engineering & Operations team, focusing on managing technical account management initiatives. This position is responsible for building and enhancing relationships with Card Network ecosystem partners, overseeing technical integration, and ensuring operational excellence and partner success through strategic initiatives and collaboration.

Responsibilities

  • Recruit, develop, and lead a team of Technical Account Managers, fostering a high-performance culture centered on growth, collaboration, and operational efficiency.
  • Build and maintain robust relationships with key financial partners, serving as the primary point of contact for technical inquiries, operational support, and strategic alignment.
  • Collaborate with partners and internal teams—including Engineering, Product, and Partner Management—to define and implement successful technical integrations, ensuring that SLAs and operational excellence are achieved and maintained.
  • Drive the implementation and monitoring of performance metrics and Partner Health indicators to ensure we meet and exceed partner expectations.
  • Work closely with Product, Engineering, and Partnerships teams to develop and execute strategies for reliability and product efficiency, while leading alignment efforts to meet the technical and operational needs of the Global Networks pillar.
  • Oversee incident management processes, coordinating efforts with internal teams to effectively address partner issues and communicate resolutions.
  • Analyze operational data to identify trends and insights that inform decision-making and streamline daily operations, enhancing the overall partner experience.
  • Build and manage relationships with executive counterparts at key partner organizations, facilitating interactions between Stripe's leadership and partner stakeholders to strengthen collaboration.
  • Identify opportunities to create tools and processes that enable scalable support, enhancing the impact of our partnerships team.

Requirements

  • 12+ years of experience in program management, operations, or strategic project management within the payments or fintech industry, with direct experience in working with cards and networks preferred.
  • 5+ years in a managerial role with a demonstrated ability to hire, train, and coach high-performing teams.
  • Technical competency to identify, assess, and articulate critical aspects of partner and service platform software integrations and operational efficiencies.
  • Proven track record of managing medium to large-scale technical projects in collaboration with external partners and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to leverage data for informed decision-making.
  • Experience in banking, e-commerce, or payments, with a comprehensive understanding of payment technologies and platform to partner integrations.
  • Excellent verbal and written communication skills, capable of engaging effectively with diverse internal and external audiences.

Nice-to-haves

  • Basic to intermediate proficiency in SQL to facilitate data analysis and operational efficiency.
  • An understanding of product strategy with a 'users first' mentality to scale products and operations through partnerships.
  • Previous experience in a tech/startup/scale-up environment is advantageous.

Benefits

  • Equity
  • Company bonus or sales commissions/bonuses
  • 401(k) plan
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Wellness stipends
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