Relx - San Jose, CA
posted 4 months ago
LexisNexis Risk Solutions is seeking a highly capable and versatile Technical Account Manager who is bilingual in Portuguese and English to join our Customer Support organization. This role is integral to our Business Services vertical, which focuses on providing solutions that help businesses assess and mitigate risk. As a Technical Account Manager, you will be part of a 24x7 global support team, addressing customer inquiries and ensuring the seamless operation of our LexisNexis Risk ThreatMetrix Service. Your expertise in SaaS and enterprise software will be crucial in enhancing our technical customer relationships and providing guidance on software solutions to some of the world's largest companies. In this position, you will be responsible for testing and troubleshooting customer integrations, which may include Desktop/Laptop, mobile fingerprinting, and API integrations. You will follow established software workflows and processes to address customer inquiries, ensuring that our services continue to function properly through maintenance, testing, and post-deployment support. You will also be expected to document processes for future maintenance and upgrades, and to mentor and train other support team members. As you grow into the role, you will become a subject matter expert on specific components of the service, providing valuable insights and support to both customers and colleagues. Fluency in English is mandatory, and proficiency in Portuguese is required. The role may require occasional travel and the flexibility to work overnight or weekends as needed. Your ability to communicate effectively and provide exceptional customer service will be key to your success in this position, as you will be the first point of contact for customers seeking assistance with our software products.