Technical Account Manager, ES - ADC - US-ADC

$118,200 - $204,300/Yr

Amazon - Herndon, VA

Full-time - Mid Level

Herndon, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Technical Account Manager (TAM) at Amazon Web Services (AWS), you will play a pivotal role in supporting our National Security customers by acting as their principal technical advisor. This position is not a sales role; instead, it focuses on helping customers maximize the value and service they receive from AWS. You will be responsible for crafting and executing strategies that drive the adoption and effective use of AWS services, including but not limited to EC2, S3, DynamoDB, RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, and IoT. Your technical expertise and customer-facing skills will be essential in representing AWS within customer environments and facilitating discussions with senior leadership regarding incidents, trade-offs, support, and risk management. In this role, you will provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices. You will proactively ensure that your customers' AWS environments remain operationally healthy. By developing close relationships with your customers, you will gain insights into their business and operational needs, as well as their technical challenges, enabling you to help them achieve the greatest value from AWS. This position requires a willingness to travel 10% or more as needed, reflecting the dynamic nature of the role. The TAM is central to delivering value to our National Security customers, and if you are passionate about being at the forefront of innovation, we invite you to join our team. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. At AWS, we prioritize work-life balance, mentorship, and career growth. We believe in creating an inclusive team culture that celebrates diversity and fosters knowledge sharing. Our team is committed to supporting new members and providing opportunities for professional development, ensuring that everyone can thrive in their roles and contribute to the success of our customers and the organization.

Responsibilities

• Act as the principal technical advisor for National Security customers.
• Craft and execute strategies to drive customer adoption of AWS services.
• Provide advocacy and strategic technical guidance to customers.
• Ensure customers' AWS environments are operationally healthy.
• Facilitate discussions with senior leadership regarding incidents and risk management.
• Develop close relationships with customers to understand their business and technical needs.

Requirements

• 4+ years of technical engineering experience in a distributed systems environment.
• Experience with operational parameters and troubleshooting for at least two of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
• Bachelor's Degree in Computer Science, Math, or related discipline, or 3 years of equivalent work experience.
• Internal enterprise or external customer-facing experience as a technical lead.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice-to-haves

• Experience in operational parameters and troubleshooting for three or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
• Experience in Information Technology operations.
• Professional oral and written communication skills, especially in presenting to decision makers.
• Experience in a 24x7 operational services or support environment.
• Familiarity with AWS services and/or other cloud offerings.

Benefits

• Flexible working hours to promote work-life balance.
• Mentorship and career growth opportunities.
• Inclusive team culture with employee-led affinity groups.
• Access to innovative benefit offerings and learning experiences.
• Comprehensive medical, financial, and other benefits as part of total compensation.