Technical Account Manager, ES - WWPS - ADC

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Technical Account Manager (TAM) at Amazon Web Services (AWS), you will play a pivotal role in supporting our customers' innovative spirit across a wide range of technologies. This position is not a sales role; instead, it focuses on being the principal technical advisor and the 'voice of the customer' for Department of Defense clients. Your primary responsibility will be to help craft and execute strategies that drive the adoption and effective use of AWS services, including but not limited to EC2, S3, DynamoDB, RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, and CodePipeline. Your technical expertise and customer-facing skills will be essential in representing AWS within the customer's environment. You will engage in discussions with senior leadership regarding incidents, trade-offs, support, and risk management. By providing advocacy and strategic technical guidance, you will help customers plan and build solutions using best practices, ensuring their AWS environments remain operationally healthy. The close relationships you develop with your customers will enable you to understand their business and operational needs, as well as their technical challenges, allowing you to help them achieve the greatest value from AWS. This role requires a US Citizen who currently possesses and maintains an active TS/SCI security clearance. You will be part of a diverse team that values unique experiences and encourages candidates from all backgrounds to apply, even if they do not meet all qualifications. AWS is committed to fostering an inclusive team culture, where learning and curiosity are encouraged, and work-life balance is prioritized. Mentorship and career growth opportunities are abundant, as AWS strives to become Earth's Best Employer.

Responsibilities

• Act as the principal technical advisor and 'voice of the customer' for Department of Defense clients.
• Craft and execute strategies to drive customer adoption and use of AWS services.
• Engage with senior leadership regarding incidents, trade-offs, support, and risk management.
• Provide advocacy and strategic technical guidance to customers.
• Help customers plan and build solutions using AWS best practices.
• Maintain operational health of customers' AWS environments.
• Develop close relationships with customers to understand their business and technical challenges.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
• 2+ years of technical engineering experience.
• Experience in Information Technology operations.
• Current, active US Government Security Clearance of Top Secret or above.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architecture.
• Internal enterprise or external customer-facing experience as a technical lead.
• Professional oral and written communication skills, especially in presenting to executive audiences.
• Experience in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Familiarity with AWS services and/or other cloud offerings.

Benefits

• Flexible work hours and arrangements to support work-life balance.
• Endless knowledge-sharing and mentorship opportunities for career growth.