Google - Sunnyvale, CA
posted 6 months ago
As a Technical Account Manager (TAM) at Google Cloud, you will leverage your customer-facing skills and technical expertise to facilitate the adoption of Google Cloud products among enterprise customers. Your role will be pivotal in guiding organizations through their cloud transformation journey, ensuring they successfully implement and utilize Google Cloud services. You will be responsible for managing Professional Services engagements, which include a variety of Google Cloud offerings such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, and Google Chrome. Your experience in cloud infrastructure, program management, and enterprise technology implementation will be essential in driving customer success. In this position, you will engage with a diverse range of stakeholders, including executives from large enterprises, and work closely with cross-functional teams that may be geographically dispersed. Your ability to build and maintain strategic relationships will be crucial as you advocate for customer needs, helping to overcome adoption blockers and driving the development of new features that align with customer requirements. You will also lead quarterly business reviews and executive sessions to gain insights into both business and technical needs, ensuring that the solutions provided are tailored to meet those needs effectively. Additionally, you will be responsible for planning customer events and launches, collaborating with Support, Engineering, and Site Reliability Engineering teams to ensure customer success during critical moments. This role may require you to be present on-site at key customer locations, with travel expectations of up to 25% domestically. Your contributions will directly impact the success of Google Cloud's customers, enabling them to leverage cutting-edge technology to transform their businesses and industries.