Technical Account Manager I

Smartsheet - San Jose, CA

Full-time - Mid Level

Hybrid - San Jose, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Premier and Enterprise Technical Account Manager (TAM) at Smartsheet serves as a business advisor to specific customers, providing Premier Services to maximize the value of their Smartsheet investment. This role focuses on building strategic relationships, contributing to sustainable growth, managing service delivery, and leading virtual teams to provide complex solutions. The position is fully remote eligible and plays a crucial role in enhancing customer satisfaction and service profitability.

Responsibilities

• Build strategic relationships with essential technical team members within customer organizations.
• Demonstrate an understanding of market forces affecting customers and offer insights on how Smartsheet can help meet their goals.
• Help customers evolve their IT maturity and improve the productive use of Smartsheet products.
• Contribute to sustainable growth through partnerships with Services Sales, Success, and Consulting teams.
• Manage the delivery of services across the entire support lifecycle, including Service Delivery Planning and Incident Management.
• Lead virtual teams to provide complex solutions that result in a unified Smartsheet approach.

Requirements

• Strong communication skills (written, verbal, presentation).
• Passion for working with web-based technologies and understanding Smartsheet's benefits and use cases.
• Working experience in the configuration, customization, and implementation of SaaS applications.
• Bachelor's degree in MIS, CIS, CS, BS or equivalent work experience.
• Understanding of security protocols, SSO, and basic understanding of APIs.
• Experience with project and portfolio management.
• Comfort with a fast-paced environment and ability to deliver multiple solutions simultaneously.
• Authorization to work in the U.S. for any employer on an ongoing basis.
• 3+ years of relevant technology or related field experience.
• Experience in a customer-facing role.

Benefits

• Fully paid Health & Life insurance for full-time employees and family members.
• Asociacion Solidarista with employee and employer contributions.
• Monthly stipend to support work and productivity.
• Equity - Restricted Stock Units (RSUs) for eligible roles.
• 12 days paid Vacation + Flexible Time Away Program.
• 20 weeks fully paid Maternity Leave.
• 12 weeks fully paid Paternity/Adoption Leave.
• Personal paid Volunteer Day to support the community.
• Opportunities for professional growth and development including access to LinkedIn Learning online courses.
• Company Funded Perks including a counseling membership and personal Smartsheet account.
• Teleworking options from any registered location in Costa Rica.