Technical Account Manager/ Junior vCIO (MSP)

$55,000 - $75,000/Yr

Bowman Williams - Arlington, TX

Full-time - Entry Level

Arlington, TX

Professional, Scientific, and Technical Services

About the position

Join a vibrant and rapidly growing community in Arlington, TX, dedicated to delivering innovative technology solutions and exceptional customer service. As a Junior VCIO (Virtual Chief Information Officer), you will play a pivotal role in managing client relationships and supporting our senior VCIO to drive business growth. Our dynamic environment offers opportunities for professional development and collaboration, with plans to expand into new markets. If you work best in a collaborative & supportive company environment, have knowledge & experience in the MSP industry, and are seeking a company that will work towards your personal technical growth, you are encouraged to apply!

Responsibilities

• Serve as the primary point of contact for client accounts, understanding their technology needs and ensuring satisfaction.
• Conduct regular technology reviews and organize client engagement events (e.g., luncheons, webinars) to foster business growth and recommend improvements.
• Identify and pursue new business opportunities within existing client bases.
• Develop and present IT plans and solutions tailored to client requirements.
• Provide guidance on technology investments, budgeting, sales processes, and support for the senior VCIO.
• Prepare and analyze IT reports for proactive communication of initiatives.
• Ensure accuracy of client contracts, invoices, and details; negotiate contracts as needed.
• Maintain regular client communication through touch-base calls, quarterly visits, CX mailings, and social media engagement.

Requirements

• Strong understanding of IT infrastructure, MSP services, and the ability to develop strategic IT solutions.
• Proven track record in building strong client relationships and delivering exceptional customer service.
• Clear and effective communication skills, both written and verbal.
• Efficient management of multiple clients and projects.
• Collaborative team player with a forward-thinking mindset, emphasizing optimization, AI integration, and modern helpdesk solutions.
• Proficiency in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office suite, particularly MS Excel.
• Experience with Autotask/Datto PSA, ConnectWise Sell/Quosal preferred.

Benefits

• Competitive annual salary: $55,000 - $75,000 plus bonus (OTE around $85k)
• Comprehensive benefits package including medical, dental, and life insurance
• 401K plan with company match
• Generous PTO, including Birthday PTO Day
• Training and certification credits to support professional growth