Technical Account Manager, National Security, National Security - ES US-ADC

$118,200 - $204,300/Yr

Amazon - Annapolis Junction, MD

Full-time - Mid Level

Annapolis Junction, MD

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager (TAM) for National Security at Amazon Web Services (AWS) is a strategic technical advisor responsible for supporting customers in maximizing the value and service they receive from AWS. This role involves crafting and executing strategies to drive customer adoption of AWS services, providing advocacy and technical guidance, and ensuring operational health of customer environments. The TAM will engage with senior leadership to discuss incidents, support, and risk management, while fostering close relationships to understand and address customer needs.

Responsibilities

• Serve as a strategic technical advisor and 'voice of the customer' for National Security customers.
• Craft and execute strategies to drive customer adoption of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Maintain operational health of customers' AWS environments.
• Engage with senior leadership regarding incidents, trade-offs, support, and risk management.
• Develop close relationships with customers to understand their business and technical challenges.

Requirements

• 2+ years of technical engineering experience in operational parameters and troubleshooting for Compute, Storage, Networking, Databases, AI/ML, DevOps, or Security in a distributed systems environment.
• Bachelor's Degree in Computer Science, Math, or related discipline, or 2 years of equivalent work experience.
• Internal enterprise or external customer-facing experience as a technical lead.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice-to-haves

• Experience with AWS services and/or other cloud offerings.
• Professional oral and written communication skills, presenting to decision makers.
• Experience in a 24x7 operational services or support environment.

Benefits

• Flexible working hours to promote work-life balance.
• Mentorship and career growth opportunities.
• Inclusive team culture with employee-led affinity groups.
• Comprehensive medical, financial, and other benefits.