Technical Account Manager, National Security

Amazon - Herndon, VA

Full-time - Mid Level

Herndon, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Technical Account Manager (TAM) at Amazon Web Services (AWS), you will play a pivotal role in supporting our National Security customers by acting as their principal technical advisor. This position is not a sales role; instead, it focuses on helping customers across various industries and sizes maximize the value and service they receive from AWS. You will be responsible for crafting and executing strategies that drive the adoption and effective use of AWS services, including but not limited to EC2, S3, DynamoDB, RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, and CodePipeline. Your technical expertise and customer-facing skills will enable you to represent AWS effectively within customer environments and engage in discussions with senior leadership regarding incidents, trade-offs, support, and risk management. In this role, you will provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices. You will proactively ensure that your customers' AWS environments remain operationally healthy. By developing close relationships with your customers, you will gain insights into their business and operational needs, as well as their technical challenges, allowing you to help them achieve the greatest value from AWS. This position requires a willingness to travel 10% or more as needed, and it is essential that candidates possess a current TS/SCI security clearance with polygraph. While the role is posted in Herndon, VA, it can also be located in Arlington, VA. At AWS, we prioritize work-life balance, encouraging team members to establish a flow that energizes both their personal and professional lives. We offer flexibility in working hours and support career growth through mentorship and knowledge sharing. Our inclusive team culture is reinforced by our commitment to diversity, with numerous employee-led affinity groups and ongoing learning experiences that promote an environment of inclusion and respect.

Responsibilities

• Act as the principal technical advisor for National Security customers.
• Craft and execute strategies to drive customer adoption of AWS services.
• Provide strategic technical guidance and advocacy to customers.
• Ensure customers' AWS environments are operationally healthy.
• Engage with senior leadership regarding incidents, trade-offs, support, and risk management.
• Develop close relationships with customers to understand their business and technical needs.

Requirements

• 3+ years of technical engineering experience in operational parameters and troubleshooting for Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, or Applications Development in a distributed systems environment.
• Bachelor's Degree in Computer Science, Math, or related discipline, or 3 years of equivalent work experience.
• Internal enterprise or external customer-facing experience as a technical lead.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice-to-haves

• 5+ years of technical engineering experience in operational parameters and troubleshooting for three or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, or Applications Development in a distributed systems environment.
• Experience in Information Technology operations.
• Professional oral and written communication skills, with experience presenting to decision makers.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Benefits

• Flexibility in working hours to support work-life balance.
• Mentorship and career growth opportunities.
• Inclusive team culture with employee-led affinity groups.
• Access to ongoing learning experiences and conferences.