TECHNICAL ACCOUNT MANAGER - NORTH AMERICA

Job Board - San Francisco, CA

Full-time

Remote - San Francisco, CA

About the position

Corelight is a cybersecurity company that transforms network and cloud activity into evidence. Evidence that elite defenders use to proactively hunt for threats, accelerate response to cyber incidents, gain complete network visibility, and create powerful analytics using machine-learning and behavioral analysis tools. Easily deployed, and available in traditional and SaaS-based formats, Corelight is the fastest-growing Network Detection and Response (NDR) platform in the industry. We are the only NDR platform that leverages the power of Open Source projects in addition to our own technology to deliver Intrusion Detection (IDS), Network Security Monitoring (NSM), and Smart PCAP solutions. We sell to some of the most sensitive, mission-critical large enterprises and government agencies in the world. The Technical Account Manager (TAM) position at Corelight is part of the Customer Success organization. As a TAM, you will be a strategic partner to our customers and help drive the adoption of Corelight products. In addition to delivering post-sales assistance to strategic opportunities, the TAM will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization. The relationships you develop with your customers will allow you to understand their needs and challenges, and ensure they continue to receive the greatest value from Corelight's products.

Responsibilities

• Establish and drive key technical/executive relationships with strategic customers.
• Assist the sales teams in delivering an ongoing confirmation of the value Corelight products provide for our customers.
• Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required.
• Be an advocate for customers, and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum.
• Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services.
• Guide customers and drive achievement of key milestones around implementation and adoption of new features.
• Provide best practices and accelerated support for Corelight solutions.
• Develop best practice recommendations for partners based on the experience gained from customer engagements.
• Work closely with Product Management and Engineering to understand current features and limitations, and assist in prioritizing product requirements by communicating customer needs and impact.
• Perform hands-on troubleshooting, configuration, and demonstration of Corelight products.
• Document the communication you have with the customer into our ClientSuccess platform.

Requirements

• Ability to translate technology details and company business needs to diverse audiences.
• Subject matter expertise in security, Zeek related products, Suricata, and adjacent markets (EDR, Splunk, ELK, Humio, etc.).
• 7+ years experience in a hands-on technical role (troubleshooting, system administration, networking, security, etc.).
• Excellent business writing and presentation skills.
• Able and willing to travel, including internationally.
• Work odd hours, and be very available, especially for post-sales support.
• BS/BA or equivalent in relevant field (CS, EE, MIS).
• Must have a strong understanding of network security, incident response, and threat hunting.
• Must have strong networking experience.
• Expert application and protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.).
• Experience with packet captures (PCAP) and utilities (tcpdump, wireshark, etc.).
• Any professional or expert level security certification (CISSP, CISM, GIAC, etc.) a plus.