Technical Account Manager, Principal/Manager

$166,000 - $249,000/Yr

Qualcomm - San Diego, CA

Full-time - Principal

San Diego, CA

Computer and Electronic Product Manufacturing

About the position

The Technical Account Manager at Qualcomm Technologies, Inc. plays a pivotal role in acting as a customer advocate, ensuring that all commitments are met according to the established plan. This position requires a deep understanding of both hardware and software systems, which is communicated through presentations, product demonstrations, and training sessions on Qualcomm's products. The Technical Account Manager serves as a crucial link between business teams, translating and communicating technical requirements both internally and externally, thereby acting as the primary technical point of contact for customers. In addition to pre-sales customer engagements, the Technical Account Manager assesses the potential applications of Qualcomm's products to meet customer requirements effectively. A thorough understanding of the product plan, features, roadmap, schedule, and go-to-market strategy is essential. Continuous support is provided through customer-facing meetings and regular business reviews, fostering strong relationships with customers and cross-functional teams. The role demands a high level of executive presence, leadership, and organizational skills to navigate complex customer environments and ensure successful outcomes. The responsibilities include assisting customers with technical inquiries, driving technical discussions with cross-functional teams, identifying technical needs and risks, and analyzing and presenting technical material to stakeholders. The Technical Account Manager is also responsible for providing timely and accurate answers to complex customer inquiries, proactively identifying customer problems, and recommending innovative solutions. This role requires the ability to adapt to shifting priorities and handle ambiguity while assisting in the development and delivery of customer training and seminars. Additionally, the Technical Account Manager performs root cause analyses on complex customer problems and serves as a technical expert to sales and marketing teams, ensuring that customer needs are met effectively. Overall, this position is integral to Qualcomm's success in delivering exceptional customer service and technical support, ensuring that customers derive maximum value from Qualcomm's products and services.

Responsibilities

• Acts as a customer advocate ensuring that commitments are achieved according to the plan.
• Provides technical expertise of hardware and software systems through presentations, product demos, and training sessions on company products.
• Translates and communicates technical requirements among business teams internally and externally serving as a technical point of contact.
• Participates in pre-sales customer engagements and assesses potential application of company products that meets customer requirements.
• Understands the product plan, features, roadmap, schedule and go-to-market strategy.
• Provides continuous support through customer facing meetings and regular business reviews.
• Develops and fosters strong relationships with customers and cross-functional teams.
• Demonstrates executive presence, leadership and organizational skills.
• Assists customers with technical questions, concerns, debug activities, or troubleshooting requests on company tools and products.
• Drives technical discussions with cross-functional teams and subject matter experts.
• Identifies technical needs and risks so that technical solutions can be developed to prevent crisis and engineering gaps.
• Analyzes, interprets, and presents technical material to internal and external stakeholders.
• Provides timely and accurate answers to complex customer inquiries.
• Proactively identifies customer problems and recommends innovative solutions.
• Able to navigate complex organizations, adapt to shifting priorities and handle ambiguity.
• Assists in developing and delivering customer training and seminars on a given product or topic.
• Performs and participates in root cause analyses on complex customer problems to identify underlying issue.
• Serves as a technical expert to sales and marketing teams when discussing needs and requirements of general customer base.
• Drives technical conversation in design reviews, project reviews, and project meetings to monitor the effectiveness of hardware functionality in meeting customer needs.
• Acts as a tech lead on projects and owns the outcome of the project.
• Acquires advanced knowledge of hardware, chip design, end-applications, markets served, and related software products, and shares this knowledge with others in team.
• Owns support for a technology and/or chipset area; recommends appropriate modifications and enhancements in light of customer needs.
• Publishes product technical documentation for large projects.
• Demonstrates Qualcomm products and offerings to customers and demonstrates the value proposition of choosing Qualcomm over its competitors.
• Meets with sales and product management team to obtain required features and/or technologies to address customer needs.
• Mentors less experienced engineers in responding to customer inquiries.
• Leverages ability to communicate effectively across all levels of the organization.

Requirements

• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 8+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
• OR Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 7+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
• OR PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 6+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

Nice-to-haves

• 8+ years of experience in a customer-facing role.
• 8+ years of experience working in a large matrixed organization.
• 8+ years of work experience in a role requiring interaction with senior leadership.
• 6+ years of experience in entrepreneurial consulting or technical sales.
• MBA is a plus.

Benefits

• Competitive annual discretionary bonus program
• Opportunity for annual RSU grants
• Comprehensive benefits package designed to support success at work, at home, and at play.