Splunk
posted 4 months ago
As a Technical Account Manager for the Public Sector at Splunk, you will be instrumental in guiding our customers through the complexities of data management and analytics. Your role will involve maintaining the health of the platforms you supervise and providing architectural advice to optimize and scale our customers' deployments. You will help customers unlock the full potential of Splunk by leading them through a value realization framework, which provides tailored technical roadmaps that result in value-based outcomes. Additionally, you will offer strategic advisory services to ensure customers achieve their business objectives through effective use of their Splunk environment. In this position, you will regularly evaluate the performance and efficiency of customer platforms, recommending and implementing enhancements to ensure optimal operation. You will work closely with customers to design and refine their Splunk architecture, ensuring it aligns with their business needs and scalability requirements. Engaging with customers to understand their business goals and operational challenges will be key, as you apply the value realization and success frameworks to identify and articulate how Splunk can drive value in customer-specific contexts. Your responsibilities will also include leading thorough assessments to plot a clear path to value realization, helping clients measure and achieve significant returns from their Splunk investment. You will provide ongoing consultation and strategic advice to help clients with their tailored value realization path, ensuring continued success and satisfaction with their Splunk solutions. Furthermore, you will design and deliver training sessions tailored to customer needs, ensuring they have the knowledge and skills required to effectively use their Splunk platform. Acting as the first point of contact for any technical issues, you will coordinate across teams to expedite problem-solving and minimize downtime. Regularly analyzing customer feedback, you will work with product and engineering teams to translate customer insights into actionable improvements for the Splunk platform, encouraging and supporting innovation by finding opportunities for new features and functionalities within the customer's environment. Finally, you will lead the resolution of Priority 1 (P1) support issues, collaborating closely with technical support teams to ensure rapid resolution and minimize impact on customer operations. This role is not just about technical expertise; it’s about building relationships and ensuring that our customers are getting the most out of their investment in Splunk.