Technical Account Manager, Refining & Petrochemical

Quadra Chemicals - Corpus Christi, TX

Full-time - Mid Level

Remote - Corpus Christi, TX

501-1,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Technical Account Manager for Refining & Petrochemical will play a crucial role in supporting customers in the refining industries, particularly in the Southeast and East Texas regions, including Houston and Corpus Christi. This position is integral to Quadra's USA business, which is known for its strong manufacturing base and innovative technology partnerships. The successful candidate will be responsible for developing and nurturing relationships within the assigned territory, promoting Quadra's products and services, and ensuring customer satisfaction through effective communication and technical support. In this role, the Technical Account Manager will report directly to the Sales Manager and will be expected to travel frequently throughout the territory to meet with clients, assist with troubleshooting, and participate in industry events. The candidate will need to develop and implement a strategic business plan that aligns with industry trends and customer needs, showcasing Quadra's reputation for technical and commercial excellence. The position requires a proactive approach to sales, with a focus on new business development and maintaining existing customer relationships. Candidates should possess a strong technical background in refining processes, as well as experience in technical sales within the chemical distribution market. The ideal candidate will be passionate about their work, adaptable to changing environments, and skilled in building relationships with key decision-makers. This position offers the opportunity to work in a collaborative and supportive environment, contributing to a company that values its employees and promotes a culture of diversity and inclusion.

Responsibilities

• Develop and grow key customer relationships, in line with Quadra's core values and strategic vision
• Meet or exceed annual sales and margin objectives, developed in line with Quadra's business requirements
• Utilize internal and external supplier resources, showcasing Quadra's reputation for technical and commercial excellence
• Sell Quadra's superior product line to potential customers through routine customer visits, joint calls and participation in industry events
• Social networking; participate, create, facilitate/host networking events with potential clients and partners in your assigned territory
• Assist with customer troubleshooting and optimization opportunities
• Travel frequently to assist clients on site, meet with potential customers, organize and/or participate in industry events
• Bring proven presentation and written communication skills
• Manage tight timelines and deal with after hour emergencies
• Qualify key decision makers and their needs
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements
• Building and maintaining customer relationships with key decision makers/influencers to obtain repeat and new sales
• Adapt to a complex, rapidly changing environment in a day to day basis
• Cold calling potential customers
• Daily reporting and scheduling

Requirements

• Undergraduate degree in Chemical Engineering, Mechanical Engineering, Petroleum Engineering or any related field
• Minimum of 5 years' experience in a business development & technical sales role selling products or services to the refining or petrochemical industry
• Minimum of 5 years' experience in an operations/managerial/technical support role in a refinery or petrochemical or chemical complex would be considered as a great asset
• Experience in the oil and gas industry and/or chemical distribution is considered a strong asset
• Competency dealing with gas processing amines, glycols, molecular sieve, heat transfer fluids, activated carbon and commodities
• Proven ability to drive new sales: prospecting, qualifying customer's needs and expectations, delivering presentations, qualifying concerns and closing
• Proven ability in achieving sales targets and KPI's
• Demonstrated ability to develop and maintain business relationships with prospective customers to generate new business
• Willingness to travel up to 40% of the time including: international (Canada & US) and overnight travel
• Valid driver's license & valid passport; you must live near a major airport as travel is key in this role
• Proven computer skills, experience with a CRM (ideally Salesforce) and with the Microsoft Office suite

Nice-to-haves

• Experience with CRM systems, particularly Salesforce
• Familiarity with industry-specific software and tools
• Strong networking skills and experience in organizing events

Benefits

• Telecommuting & autonomy
• Customized training
• Permanent full-time position
• Competitive salary & Interesting performance incentive program
• Excellent benefits coverage (dental, medical, and much more!)
• Personal, flexible days & vacations
• Programs offered to employees to improve their quality of life (Wellness)
• Virtual wellness and mental health programs with a global healthcare leader
• Retirement plan (401K) with a match
• Car allowance and mileage coverage
• Paid cellphone and internet
• Private, family-owned company with a solid infrastructure
• Great work environment every day (Great Place to Work®and Best Managed Companies certification!)
• Caring for each other and having fun are part of our core values!
• A company that promotes diversity and inclusion
• Employee Assistance Program (EAP)
• Career advancement and development opportunities; a growing company!
• Social activities organized by the company
• Referral program ($)
• Employee recognition program (years of service, merit awards, etc.)