Technical Account Manager (Sales & Mktg Ops)

Iceberg Revops - Seattle, WA

Full-time - Mid Level

Seattle, WA

1-10 employees

Educational Services

About the position

The Technical Account Manager (TAM) at Iceberg is a pivotal role that combines project management and account management responsibilities. This position is focused on ensuring the success of client engagements by coordinating internal resources and managing complex, cross-functional projects from inception to completion. The TAM acts as a facilitator, ensuring that projects are delivered on time and meet client expectations without directly performing the technical work.

Responsibilities

• Simultaneously manage multiple client relationships.
• Communicate the status of projects and tasks with clients through written updates and live meetings.
• Develop detailed project plans that include a clear scope, goals, deliverables, and timelines.
• Regularly communicate project status, risks, and issues to stakeholders at all levels.
• Foster a culture of continuous improvement by identifying process enhancements.

Requirements

• Proven track record of managing complex technical projects from start to finish.
• Formal project management training and experience leveraging at least one project management framework.
• Excellent communication, leadership, and organizational skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in project management tools (we use Asana).

Nice-to-haves

• Experience working with sales or marketing teams.
• Experience at a growth-stage startup.
• Familiarity with one or more of the systems we commonly implement and manage for our clients: Salesforce, HubSpot, LeanData, Outreach.io, ChiliPiper.