Retool - San Francisco, CA
posted 3 months ago
At Retool, we are on a mission to revolutionize the way companies build internal software. Nearly every organization relies on custom software for various operational tasks, yet many struggle with outdated systems or inefficient manual processes. Our innovative development platform combines traditional software development with a user-friendly drag-and-drop interface and AI capabilities, enabling users to create internal tools more efficiently. We cater to a diverse clientele, from startups to Fortune 500 companies, all seeking to enhance their operational capabilities through our platform. As a Technical Account Manager (TAM), you will play a crucial role in ensuring the technical success of our most strategic accounts. This position is designed for individuals who possess a strong engineering background and a passion for customer engagement. You will work closely with clients to facilitate their onboarding process, identify new use cases, and provide solutions to technical challenges they may encounter while using Retool. Your expertise will help customers maximize their investment in our platform, ultimately driving their success and satisfaction. In this role, you will collaborate with a dedicated team that includes account executives, professional services, sales engineers, and support engineers. Together, you will ensure that customers are healthy, engaged, and deriving value from their use of Retool. Your responsibilities will include serving as the primary technical liaison for assigned key accounts, establishing regular communication to review customer usage and health, advocating for customer needs within Retool, and presenting technical content to various audiences. You will also organize workshops and hackathons to foster developer engagement and adoption of our platform, while continuously improving customer engagement processes and contributing to the growth of the TAM team.