Technical Account Manager (SDK)

$127,000 - $127,000/Yr

Moloco - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Technical Account Manager (TAM) at Moloco plays a pivotal role in ensuring that new SDK partners are onboarded efficiently and effectively. This position is crucial for addressing any potential bugs or technical issues that may arise during the SDK integration process. As SDK partners are integral to enhancing the performance of Moloco's advertisers, the TAM's contributions directly impact revenue generation for both the business and its publisher partners utilizing the SDK. In this role, the TAM will work closely with the Supply team to facilitate the onboarding of new SDK partners. The TAM will collaborate with the SDK sales lead and serve as the primary point of contact for all technical matters involving the partner's technical and monetization teams. Responsibilities include ensuring a smooth SDK integration process, providing guidance on technical risks during SDK testing, managing a diverse range of technical issues across multiple client engagements, and working directly with the SDK development team to resolve issues. The TAM will also proactively identify and address technical bottlenecks and collaborate with the SDK Sales team to demonstrate value during the pre-sales process. To succeed in this role, candidates should have experience in a client-facing technical position, a general understanding of the ad tech landscape, and preferably previous experience with SDK integrations in mobile applications. The ability to troubleshoot technical issues, understand coding concepts, and communicate complex technical information to a broad audience is essential. Strong time management skills, a desire to help others, and a curious mindset are also important attributes for this position.

Responsibilities

• Work closely with client lead to ensure the SDK integration goes smoothly.
• Provide guidance on any technical risks that arise during SDK testing and integration based on technical knowledge.
• Manage a diverse and sometimes complex scope of potential technical issues across multiple client engagements.
• Work directly with the SDK development team to resolve issues and escalate as necessary for confirmation of solutions or other options.
• Proactively identify and work with the customer to resolve technical issues and bottlenecks.
• Collaborate with the SDK Sales team to demonstrate value in the pre-sales process.

Requirements

• Experience in a client-facing technical role (as a developer or as a consultant).
• General understanding of the ad tech landscape highly regarded.
• Previous experience working with SDK integrations in mobile applications strongly desired.
• Ability to effectively troubleshoot and identify technical issues and errors during the publisher onboarding process.
• Ability to understand how coding works (no actual coding required).
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
• Excellency in time management, task prioritization, and evaluation of situational urgency.
• Curious and able to learn fast.

Benefits

• Competitive salary range of $127,000—$190,000 USD based on experience and skills.
• Innovative benefits that empower employees to take care of themselves and their families.
• Opportunities for professional growth and development.
• Inclusive work environment that values diverse perspectives.