Bowman Williams - Ellicott City, MD
posted 4 months ago
The Technical Account Manager (TAM) - Hybrid Workplace position is designed for a dynamic and tech-savvy individual who will serve as the primary liaison between our company and our managed service provider (MSP) customers. In this role, you will be responsible for understanding the unique business needs of our clients and aligning them with our technology solutions and services. You will become an expert in the IT environments of our MSP customers, ensuring that their requirements are met through our products and services. This position requires a proactive approach to problem-solving and excellent communication skills, as you will be the face of our company to our customers, representing us with professionalism and enthusiasm. As a TAM, you will work closely with internal teams to troubleshoot and resolve complex technical issues, while also building strong relationships with our customers based on trust and exceptional service. You will track customer issues and resolutions through a ticketing system, assist with the client onboarding process, and conduct regular business reviews to ensure customer satisfaction. Your role will also involve providing accurate and detailed documentation of all technical and client care issues, as well as interfacing with both clients and internal sales teams to manage scope changes effectively. This position is ideal for someone who has a passion for technology and a strong background in technical support, particularly within an MSP environment. You will be expected to leverage your knowledge of Microsoft-based technologies and systems to provide tier II support and identify root technical issues as they arise. Your ability to communicate effectively and build relationships will be key to your success in this role.