Technical Account Manager, WWPS Partners and ISV

$118,200 - $204,300/Yr

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager (TAM) role at AWS is designed to provide strategic technical guidance and advocacy to enterprise customers, ensuring they derive maximum value from AWS services. This position focuses on building strong relationships with clients, understanding their operational needs, and proactively addressing technical challenges. The TAM acts as a principal technical advisor, collaborating with engineering teams to resolve issues and drive customer adoption of AWS technologies.

Responsibilities

• Provide advocacy and strategic technical guidance to customers.
• Plan and build solutions using AWS best practices.
• Maintain operational health of customers' AWS environments.
• Develop close relationships with customers to understand their business and technical challenges.
• Drive discussions with senior leadership regarding incidents and support management.
• Craft and execute strategies to enhance customer adoption of AWS services.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
• 2+ years of technical engineering experience.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework pillars.
• Internal enterprise or external customer-facing experience as a technical lead.
• Experience in balancing trade-offs and solving complex challenges.
• Professional oral and written communication skills, especially in presentations to executives.
• Development experience in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Familiarity with AWS services and/or other cloud offerings.

Benefits

• Flexible work hours and arrangements
• Mentorship and career growth opportunities
• Diversity and inclusion programs
• Work-life balance initiatives